Mansi Dashore

EUC / Windows Administration professional with 4+ years of experience supporting enterprise-scale endpoint and VDI environments. Strong expertise in Windows endpoint management, SCCM and Tanium-based patching, vulnerability remediation, and endpoint lifecycle operations. Hands-on experience working in complex, multi-OS enterprise environments with exposure to modern endpoint management concepts including MDM, compliance policies, automation, and identity integration.

Proven L2/L3 consultant with strong documentation, stakeholder coordination, and ITIL-based delivery experience.

Systems Engineer at Infosys Limited (2021-09 – Present)

Acted as L2/L3 EUC consultant supporting complex endpoint and VDI issues across enterprise users, collaborating with cross-functional teams.

• Administered VMware Horizon environments including VDI creation, user assignment, pool management, and Horizon dashboard operations.
• Packaged and delivered applications and assigned applications to users for Horizon VDIs and Performed writable volume resets via VMware App Volumes to resolve profile corruption and persistent user issues.
• Supervised VDI image creation and monthly image maintenance using image machines via vSphere Client.
• Handled Citrix and VMware Horizon VDI issues including login failures, profile issues, and performance degradation.
• Owned monthly endpoint patching and compliance cycles using SCCM and Tanium, ensuring audit readiness and alignment with enterprise security policies
• Supported SCCM to Tanium migration, enabling faster deployment, remediation, and device decommissioning.
• Performed vulnerability remediation by validating Tenable Scans and remediating high/critical issues via SCCM and Tanium.
• Managed end-to-end endpoint lifecycle including provisioning, access integration, compliance validation, and decommissioning across AD, SCCM, and Tanium.

BTech in Computer Science & Engineering – SAIT Indore (2021 – 2024)

Diploma in Computer Science & Engineering – GWPC Indore (2018 – 2021)