Mansi Narkhede

4 years Hands-on rich experience as Application/Production Support Engineer in banking UPI, NEFT, RTGS, IMPS, Mobile Payment Gateway, Banking Payment Gateway, System Analysis, Documentation, UAT Testing, Production Testing & Client Relationship Management of various banking applications. Extensive experience of working with DevOps Automation tools- CloudWatch, Dynatrace, AppDynamics, WebLogic, MySQL Server, SQL, PLSQL, Package, Cursor, Trigger, Shell Script, Linux, Unix, PostgreSQL etc. Strong collaborative skills- Effectively work with Project managers, Business Solutions Team, Business Analysist and cross-functional teams.

Excellent understanding of SQL, PLSQL, OOPs, Core Java, String. Skilled in Analyzing and troubleshooting performance issues, creating effective queries and improving existing processes. Manage the day-to-day activities of team, including task assignment, workload balancing, and performance management.

Production Support L2 - SmartMatrix Digital Services Pvt Ltd.

Client : CITI Bank

• Production Support & Issue Resolution ensuring high availability and performance of critical applications.
• Banking Database Monitoring and Checking Application issues.
• Interact with internal teams and external 3rd party vendors to troubleshoot and resolve complex problems. Ability to analyze issues, classify, and categorize appropriately.
• Conducted UNIX-based tasks, including batch file processing.
• Planning and Execution of activities like Deployment, password change, patching activity and purging activity and coordinate with vendors and other team regarding activities.
• Wrote and modified SQL queries to collect data for analytics, critical statistics and generate reports.
• Managed 100% of Incidents, Requests, Changes, and Escalations related to Operations.
• When incidents occur, investigate the root causes of issues, troubleshoot problems analyzing logs, debugging code, or coordinating with other teams such as development or infrastructure, QA teams to address complex issues.
• Interacting with vendors to resolve issue, enhancement of applications.
• Problem solving & multitasking abilities. Possess a flexible & detail-oriented attitude.

Bachelor - Computer Science - Khandesh College Education Society’s Moolji Jaitha College (2023)