Application/Product Support Engineer
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I'm a self-motivated technical software professional with over 8 years of experience in the spanning design, production support, testing, and maintenance of .Net web applications and production support. My passion for learning new technologies quickly and thoroughly sets me apart in the field. As a team player, I consistently complete tasks within given timelines, ensuring project success.
eMedicare Sync, eBenefit Sync, eService Sync, eProvider Sync
Utilized .NET and SQL Server technologies to generate documents required for e-Filing bid submissions.
Provided L1 and application support, managing requests within SLA using Service Desk tools.
Collaborated with development teams to fix bugs, generated reports, and coordinated with business and IT teams to ensure system reliability.
Monitored dashboards and Azure alerts for proactive issue identification and resolution.
Banking Payment Wallet System for UAE
Implemented a wallet payment system akin to those in India using .NET, Web API, and SQL Server.
Provided production and application support, deployed Windows Services, and conducted UAT deployment and testing.
Maintained logs and ensured resolutions aligned with quality assurance tests.
Coordinated with various teams to resolve production issues, ensuring system reliability through rigorous monitoring.
Completed master's degree in Master of Computer Application (MCA) in 2014 with Higher second class in Pune University.
