Mangesh Kavhar

3 YEARS OF WORK EXPERIENCE SKILLED IN PRODUCTION SUPPORT AND APPLICATION SUPPORT. Having an experience in L1 and L2 production & application support and enhancement with good knowledge on UNIX and SQL. Working on ITIL process including incident management, change management and problem management. Involved in client calls, coordinating with different teams for resolving application-related issues, and on-call support for production environment.

Production and Application Support Engineer at Deepminds Infotech Private limited (2023-03 – Present)

First Point of Contact for escalations to address delayed/stuck orders. Monitor alerts and provide initial investigation. Ensure daily Change Requests are deployed successfully.

• First Point of Contact for escalations to address and get movement on delayed/stuck orders
• Monitor alerts and provide initial investigation on the alerts
• Ensuring daily Change Requests are deployed successfully. Driving the calls to keep the teams updated with their respective tasks and Publishing deployment status reports
• Attend Daily Reviews and Client Calls to gain more understanding of requirements and planning
• Coordinate with Internal and Client support functions for Outages, Incidents and Process Changes, ticket follow-ups etc. Providing timely RCA updates and reports during an outage
• Quality Analyst for the product, where I go through the assigned orders in the agent bucket and provide feedbacks on the actions
• Performing Weekend maintenance activities as per the instructions
• Monitoring the log(alert) files which is upgrading continuously
• Identifying the errors and intimating it to DBA's
• Running multiple jobs/scripts
• Creating files & directories & check their permissions
• Performing Weekend maintenance activities as per the instructions
• Strong knowledge of SQL statements
• Extracting data from Database Tables as per the requirement & various conditions
• Familiar with Constraints
• Fetching data from multiple tables as per the requirement, Run SQL queries to get data for reporting

Bachelors of Computer Application in Computer Application – Rajasthan Aryan Arts, M.K.C. and S.S.R. Rathi Science College, Washim (2018 – 2021)