Mansi Saikia

Dedicated and detail-oriented Senior Executive with over 7 years of experience in Background Verification (BGV) and UX/UI Design, client handling, quality assurance, and process management. Proven ability to manage escalations, conduct academic and employment verifications, and ensure compliance with organizational and client requirements. Strong skills in communication, problem-solving, collaborated with developers and product managers to ensure seamless implementation and adaptability of new technology.

Senior Executive - Aegis Limited

(2021-03)

• Conduct end-to-end Background Verification (BGV) for candidates joining clients.
• Perform academic, employment, professional qualification, CV analysis, and company verifications.
• Handle client escalations and provide timely resolutions.
• Conduct quality checks and rectify errors across in-progress cases.
• Coordinate with vendors for physical verification and assign cases to researchers post-verification.

Senior Executive - Aegis Limited

(2018-06 - 2020-06)

• Conducted BGV for candidates and ensured reliability and accuracy of results.
• Handled client escalations and ensured quick turnaround time for issue resolution.
• Conducted quality audits and ensured adherence to compliance standards.
• Coordinated with vendors and assigned research tasks post-verification.
• Managed verification products including academic, employment, CV analysis, and professional qualification.

Senior Associate - Concentrix Technology India Pvt. Ltd

(2015-07 - 2018-06)

• Provided academic and career counseling support to students with empathy and professionalism.
• Assisted in educational and career assessments and provided suitable career guidance.
• Delivered excellent communication and active listening to resolve student concerns.
• Handled inbound and outbound calls ensuring effective query resolution and student engagement.

Master Program - UX/UI Design

Bachelor's Degree - Sikkim Professional University

Higher Secondary - Rastrabhasha H.S School, Assam