Mansi Upadhyay

Customer Support Executive with 2+ years of experience in handling customer queries, resolving issues, and delivering exceptional customer experiences through email, chat, and ticketing systems. Skilled in ticket management, escalation handling, problem-solving, and customer communication. Proven ability to manage high-volume customer interactions while maintaining service quality and customer satisfaction.

Customer Support Executive at Schmooze (2024-01 – Present)

• Managed 100+ daily customer queries through email and chat, ensuring timely and accurate resolutions.
• Achieved a 95%+ resolution rate by effectively handling account, subscription, matching, and app-related concerns.
• Collaborated with Product, Tech, and Operations teams to resolve user issues and improve the overall customer experience.
• Maintained high customer satisfaction through empathetic communication and customer-focused support.
• Demonstrated strong multitasking and time management skills while handling high volumes of customer interactions in a fast-paced environment.

Customer Support Intern at Paytm Insiders (2022-01 – 2023-12)

• Handled 100+ daily customer queries via email and chat support channels.
• Resolved event-related customer concerns with high accuracy and quick turnaround times.
• Collaborated with internal teams to escalate and resolve customer issues efficiently.
• Maintained customer satisfaction through professional and empathetic communication.
• Developed strong multitasking, problem-solving, and time management skills in a fast-paced environment.

BACHELORS OF COMPUTER APPLICATION in Computer Application – Integral University, Lucknow (2017-01 – 2020-12)

DIGITAL MARKETING in Digital Marketing – Ielevate Institute, New Delhi (2021-01 – 2022-12)