Martin Mathew

Results-driven AML/KYC Compliance and Technical Advisory Professional with 5+ years of experience in financial sanctions screening, Anti-Money Laundering (AML) investigations, Customer Due Diligence (CDD), Enhanced Due Diligence (EDD), and RFI management. Proven expertise in OFAC, EU, UN, and UK sanctions frameworks, transaction monitoring, Politically Exposed Persons (PEP) screening, adverse media checks, and Ultimate Beneficial Owner (UBO) identification. Skilled at mitigating financial crime risk while ensuring full regulatory compliance and delivering advanced technical support across Apple’s ecosystem.

KYC, Sanctions Specialist - Concentrix Daksh (Wise & Tide Processes)

(2022-11 - 2025-11)

• Investigated AML alerts, analysed complex financial transactions, and identified potential sanctions exposure through risk-based transaction monitoring and financial crime analysis.
• Drafted clear, structured responses to RFIs from regulators, correspondent banks, and internal stakeholders, ensuring timely and accurate compliance disclosures.
• Utilized sanctions screening tools, watchlist screening platforms, and AML case management systems to assess risk levels, manage false positives, and recommend escalations including Suspicious Activity Reports (SAR).
• Performed Customer Due Diligence (CDD) and Enhanced Due Diligence (EDD) by verifying customer identity, legal existence, jurisdiction of incorporation, and ownership/control structures in line with FATF guidelines.
• Conducted comprehensive sanctions screening, PEP (Politically Exposed Persons) screening, adverse media checks, and transaction monitoring in strict alignment with OFAC, EU, UN, and UK regulatory frameworks and BSA/AML compliance requirements.
• Identified and validated Ultimate Beneficial Owners (UBOs), key controllers, and related parties as per regulatory thresholds, supporting robust KYC onboarding and periodic review processes.
• Collaborated cross-functionally with compliance, legal, and operations teams during internal audits, regulatory reviews, and AML programme assessments to ensure policy adherence.
• Safeguarded the organisation against financial crime, regulatory penalties, and reputational risks by applying risk-based AML/CFT (Counter Financing of Terrorism) controls and de-risking strategies.

Apple Technical Advisor - Concentrix Services

(2020-09 - 2022-11)

• Delivered advanced technical support across Apple’s ecosystem including iOS, iPadOS, macOS, AirPods, and Apple ID services.
• Diagnosed and resolved complex hardware and software issues, ensuring seamless customer experiences.
• Helped customers with account security, synchronization, subscriptions, system updates, backups, and data recovery.
• Maintained high CSAT scores through clear, empathetic, and solution-driven communication.
• Escalated critical cases and contributed to internal knowledge base enhancements.

Sourcing Evaluator - Maruti Suzuki (Kalyani Motors)

(2019-03 - 2020-03)

• Conducted supplier evaluation and onboarding aligned with quality, cost, and delivery benchmarks.
• Analysed vendor performance using audits and structured performance metrics.
• Collaborated with procurement, engineering, and QA teams to improve sourcing strategies.
• Negotiated supplier contracts to achieve cost savings while ensuring regulatory compliance.
• Prepared management reports on supplier capability, risk analysis, and long-term sourcing strategy.
• Supported strategic sourcing initiatives through benchmarking and process improvement.

Customer Service Executive - Aegis Pvt Ltd – Etisalat Process

(2017-02 - 2018-08)

• Delivered high-quality customer support for telecom services via inbound call handling.
• Resolved billing inquiries, service activations, troubleshooting, and complaints efficiently.
• Maintained exact customer records and ensured prompt issue resolution.
• Consistently achieved performance metrics including AHT, quality scores, and customer satisfaction targets.
• Demonstrated adaptability and effective communication in a challenging environment.

Bachelor of Engineering - Mechanical Engineering - Mysuru Royal College, Mysuru, Karnataka (2012 - 2016)