Martina Jojo

Solutions Engineer candidate combining a BTech in Electronics & Communication with an M.Sc. in Business Management. Offers 1.5+ years of corporate IT experience at Tata Consultancy Services (TCS), specialising in system integrations, database troubleshooting, and APIs. Proven track record acting as a technical bridge to manage product adoption, translate customer requirements into scalable architectures, and guide onboarding and technical setup for enterprise client accounts.

Operations Associate at Budgens (2024-09 – Present)

• Eliminated manual overheads by utilising Microsoft Power Platform to build a no-code reporting pipeline, reducing reporting cycle times by 90% via automated executive summaries
• Maintained 100% configuration data fidelity by processing daily product and pricing updates within enterprise retail software using standard procedures to eliminate transactional friction
• Optimised inventory and data flows by running quarterly data audits against closing supply balances, uncovering optimisation opportunities to cut financial variance margins by 15%

Research Internship (Market Operations) at Re-Universe (2024-01 – 2024-06)

• Expanded regional market share by mapping complex partner networks for a consumer return system, successfully identifying 30+ high-value outreach opportunities for global brands
• Conducted structured consumer trend data analysis to evaluate regional market opportunities, producing concise business reports for internal strategy teams

Assistant Systems Engineer – Backend & Production Support at Tata Consultancy Services (2021-12 – 2023-08)

• Served as a technical bridge by resolving backend bottlenecks and APIs to ensure seamless customer onboarding, clearing 20+ inquiries weekly to uphold strict client SLAs
• Managed technical implementation and system dependencies by testing code across MySQL database tiers, reducing processing lag by 20% to accelerate product adoption
• Mitigated deployment risk by coordinating with cross-functional Sales, Product, and Engineering teams to execute 10+ data releases, verifying all customer requirements prior to launch
• Accelerated customer success by utilising Postman for API validation and troubleshooting system log errors, securing 100% data ingestion accuracy before deployment to production

M.Sc. in Business Management – Queen Mary University of London (2023 – 2024)

BTech in Electronics & Communication – Mar Athanasius College of Engineering (2017 – 2021)