Mathesh Kumar
Business Analyst | Functional & Process Analysis | Requirements & UAT
Hire this person
Send a job offer directly to this candidate
About
Business Analyst with experience in SaaS product delivery, requirements analysis, functional documentation, stakeholder collaboration, and solution validation. Skilled in analyzing workflows, identifying product gaps, supporting user acceptance testing, and collaborating with product and engineering teams to improve business processes. Brings a strong technical foundation in software testing, defect analysis, API validation, and Agile delivery, with a focus on translating business needs into effective solutions.
Experience
Member Technical Staff - Zoho Corporations - Chennai
(2023-06)
Service Delivery
- Collaborated with product owners and developers to understand feature requirements and contribute to functional specifications and documentation.
- Participated in requirements walkthroughs, stakeholder discussions, and sprint demos to clarify business needs and provide actionable feedback.
- Analyzed recurring customer support tickets to identify product gaps, workflow issues, and opportunities for process improvement.
- Created test scenarios from user stories and supported solution validation through UAT and regression testing.
- Worked cross-functionally with development and support teams to investigate defects, perform root-cause analysis, and validate fixes.
- Supported release readiness and deployment documentation to improve delivery quality and maintain process consistency.
Member Technical Staff - Intern - Gofrugal Technologies - Chennai
(2023-01 - 2023-06)
Gofrugal is a software company offering retail/POS solutions for small and medium-sized business across various industries.
- Drafted and executed use cases for POS product features across web and mobile platforms.
- Performed exploratory, regression, and automation testing using Appium and Selenium.
- Created test case documentation and master product workflows to support cross-team communication.
- Conducted root cause analysis of failures and contributed to QA handover processes.
- Gained hands-on exposure to API testing (Postman) and release readiness validation.
Education
Bachelor's - Mechanical Engineering - Mepco Schelenk Engineering College (2019 - 2023)
