Pratik Chavan

Business Analyst and Project Coordinator with 5+ years of experience in client-facing delivery, requirements analysis and process improvement, working across Sales, Support, Technical and Product teams. Gathers and documents requirements as BRDs, FRDs, user stories and acceptance criteria, runs gap analysis and UAT, and maps processes in BPMN and Visio. Delivered 300+ onboarding and configuration projects at ParentPay with clean handovers, and uses Jira, Confluence, SQL and Power BI to track and report.

Now seeking a business analysis or product analyst role where these skills can grow into product ownership.

Product Coordinator - ParentPay Group

(2025-11)

• Delivered 300+ school onboarding and configuration projects, each completed within 3 to 7 days of receiving the school's requirements, followed by formal handover.
• Served as the main point of contact for school administrators by gathering requirements, setting expectations and closing out agreed actions.
• Coordinated Sales, Support, Technical and Product teams to scope, configure, validate and hand over each implementation on schedule.
• Tracked requests, dependencies and open actions using ServiceNow, Smartsheet, Trello, HubSpot and MS Teams.
• Reviewed configuration data before handover to catch errors before production; maintained workflow and process documentation for audit readiness.

Business Analyst Intern - Greateway Software Pvt. Ltd.

(2025-05 - 2025-11)

• Partnered with stakeholders to gather and document functional requirements, translating business needs into clear specifications.
• Authored process documentation, use cases, user stories and acceptance criteria to support solution design discussions.
• Conducted gap analysis and process mapping to identify improvement opportunities.
• Ran UAT cycles end to end: built test scenarios, logged issues and followed up with stakeholders through closure.
• Used Excel, Power BI and Jira for analysis, tracking and reporting across active workstreams.

Production Specialist - AM InfoWeb

(2024-10 - 2025-05)

• Managed 100+ client cases per week for US law-firm clients, tracking progress and turnaround to meet client deadlines.
• Conducted quality reviews to find discrepancies and drive corrective action, improving reporting accuracy.
• Applied Generative AI to requirement and case documentation, reducing manual drafting time by 40%.
• Built summaries and presentations in Power BI and Copilot that turned case data into decision-ready reports.

SIM Advisor - Tech Mahindra

(2022-12 - 2024-08)

• Coordinated with Sales, Technical, Retention and Support teams to resolve customer issues; converted customer insights into process improvements and helped implement new offers.
• Documented recurring issues and built knowledge resources that standardized operations and reduced repeat escalations.
• Ranked in the top 3 of the team on performance; received Best Performer awards in 2023 and 2024.

Senior Business Process Associate - WNS Global Services

(2020-03 - 2021-11)

• Gathered requirements, ran gap analysis and recommended workflow changes that improved process efficiency and accuracy.
• Authored BRDs, process flows and operational reports for internal and client stakeholders.
• Acted as day-to-day point of contact between Australian clients and internal teams; monitored delivery KPIs to reduce delays.

B.B.A. / B.M.S. - Management - Pune University (2021)