Mathimozhi Thiruvarasu
Incident Management & Network Support Engineer
Talent
Chennai, Chennai districtMember since September 25, 2025
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About
- Managed incident lifecycle for user-priority tickets(P1-P4) to ensure resolution within SLA.
- Coordinated daily status calls, ticket follow-ups, and updates with requestors and clients.
- Led production issues resolution and prepared detailed RCA reports.
- Used Critcomm tool to set production site banners across Kellanova branded websites.
- Conducted weekly server maintenance, tested alerts, and rolled out communication templates to wider audience.
- Enabled and monitored site access using Akami, F5 & AWS tools as per client requests.
- Monitored traffic flows and resolved network and application issues proactively.
- Handled IP redirections, decommissions, and domain updates.
- Provided knowledge transfer (KT) and mentorship to 6+new joiners.
Experience
- Managed incident lifecycle for user-priority tickets(P1-P4) to ensure resolution within SLA.
- Coordinated daily status calls, ticket follow-ups, and updates with requestors and clients.
- Led production issues resolution and prepared detailed RCA reports.
- Used Critcomm tool to set production site banners across Kellanova branded websites.
- Conducted weekly server maintenance, tested alerts, and rolled out communication templates to wider audience.
- Enabled and monitored site access using Akami, F5 & AWS tools as per client requests.
- Monitored traffic flows and resolved network and application issues proactively.
- Handled IP redirections, decommissions, and domain updates.
- Provided knowledge transfer (KT) and mentorship to 6+new joiners.
Education
BE Specialized in Computer Science
