Mayank Sharma
Detail-oriented and proactive professional with strong coordination, communication, and operations management skills
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About
Detail-oriented and proactive professional with strong coordination, communication, and operations management skills. Seeking the role of Review Monitoring, Brand Coordination & Daily Operations at DealGrabr. Adept at monitoring e-commerce listings (Amazon, Flipkart, Meesho), tracking customer feedback, managing data on Google Sheets, and ensuring smooth execution of campaigns with timely brand communication.
Experience
Freelance Operations & Customer Support Executive - Kanpur
(2023-01)
- Managed daily coordination for small e-commerce sellers selling on Amazon and Meesho.
- Monitored 50+ product listings and customer reviews daily, identified unusual drops in ratings and reported to clients.
- Maintained daily tracker sheets for orders, reviews, and feedback collection with 99% accuracy.
- Handled brand/customer communication via WhatsApp and Email, resolving operational queries within defined timelines.
Operations Coordinator - Rising Super Starz Kanpur - Kanpur
(2022 - 2023)
Local Project
- Coordinated daily tasks, pending work follow-ups, and prepared daily reports for team members.
- Ensured commitments made to clients were completed on time through proper documentation.
Education
Bachelor's Degree - Graduation - Kanpur University (2012 - 2015)
