Mohsin Khan

An accomplished PGPM aspirant in Finance with expertise in Banking Operations Management and also carrying Sales experience of Approximate 3 years in Travel and Educational Industries.

Also Managing Recruitment

Services (End to End Journey) for Amazon Pvt Ltd. I strongly believe that my professional background and a proven ability to build rapport with individuals from all cultural and socio-economic backgrounds would enable me to make a strong contribution on the work floor in accelerating performance through efficient team management and thereby excel in the tasks that I'm taking over.

Talent Acquisition Lead at Vision 7 Consultancy Pvt Ltd (2016-02 – 2018-08)

Lead Generation and conversion with Team Lead responsibilities

• Lead generation on various platforms like FB, Instagram, Linkedin, Twitter
• Managing Pre Interview training and Debriefing
• Managing candidate's portfolio from round 1 interview to offer generation
• Managing the finance for the department for maintaining the balance sheet
• Managed a Team of 18 people
• Software: Managed Lead Square CRM, Various Job Portals

Sr. Business Development Associate at Jaro Toppscholars Pvt Ltd (2019-12 – 2020-05)

Core Direct Sales

• Cold calling done on the leads and meetings were scheduled
• End to End sales service done
• Various Finance options regulated and processed
• After sales and customer service also done
• Highest revenue of 6 lakhs in 1month achieved
• Software: Managed Lead Square CRM, Bajaj Finance Portal, Axis Bank Portal, Kotak Portal

Sr. Relationship Manager at Whitehat Jr Edtech Pvt Ltd (2020-06 – 2020-12)

Core Operations

• Issues recording and diverting it to the Specific team
• Every new student enrolled was assigned to a RM and was a permanent client till course end
• Renewal, Certificate generation, Link between the company and the client. Also managed Teacher queries
• Responsible for the Student's Dashboard such as class scheduling and rescheduling, growth analysis, parent query session and also sales related objection handling
• Software: Managed Sales Force, Slack communication, International Ops Panel, Zendesk, Darwinbox
• Business: Managed queries of students from USA and UK

Sr. Associate, Recruitment Services at Amazon Pvt Ltd (2021-09 – 2022-12)

Core Operations - Managed Candidate Portfolio

• Scheduling Candidate Interview round
• Managing Candidates End to End Journey
• Market Intelligence and Verification
• Working on Daily Declines, Rescheduling and Modification
• Managing Stakeholder's Requirement and Catering to information provided
• Creating Excel for Daily Task assigned and Recording changes or modification for EOD Reports
• Creating Presentations for the Team for proposing new ideas for Business Development
• Software: Managed Hire, Chime, Invasion and Live code link, Beamery

Sr. Associate Customer Service at Concentrix Pvt Ltd (2023-02 – 2023-06)

Customer Service Representative

• Dotting Customer issue over call and providing them one time solution in relation to their Bank Account with Chase
• Dealing with banking products like Debit Card, Credit Card, Certificate of Deposit (CD), Business Accounts and Investment account for U.S.A. Customer
• Managed Tier 1 level of Troubleshooting (TRG)
• Taken more than 150 calls / day
• Maintained a CSR score of 97%
• Software: JP Morgan Chase Banking Web and App, Cisco, Outlook Mailing

Sr. Associate, Customer Services at Accenture Pvt Ltd (2023-07 – 2024-01)

Customer Service Representative

• Dotting Customer issue over call and providing them one time solution in relation to their Tele-Comm Account with Verizon
• Dealing with Tele-comm products like Prepaid accounts, Postpaid Accounts, Fios accounts, Business accounts, International services, Product installation, Plan upgrading for U.S.A. Customer
• Increasing Value Per Call (VPC) with plan upgrades
• Managed Tier 1 level of Troubleshooting (TRG)
• Taken more than 30 calls / day
• Maintained a CSR score of 85%
• Software: Verizon Wireless Web and App, ACSS, Cisco, Outlook, Slack comm

Learning Experience Leader (Trainer) at Taskus Pvt Ltd (2024-03 – Present)

Customer Service Email, Chat and Phone - Campaign: Uber

• Managed 48 batches for new LOBs in the campaign
• Created PPT for learning and coaching purpose
• Daily reporting to clients and conducting meets with TKU Manila team
• Managed hypercare sessions, daily updates session and Coaching with SMEs
• Cross skilled in 4 LOBs in Uber and 4 LOBs in Legalzoom
• Maintained a throughput of 96% and Attrition at 0
• Managed weekly connects with clients
• Knowledge of quality tools
• Software: Excel (Google sheets), Google forms, All TasKus Portals

Graduation (2015 – 2015)

HSC (2012 – 2012)

SSC (2010 – 2010)