Talent Acquisition Lead at Vision 7 Consultancy Pvt Ltd (2016-02 – 2018-08)
Lead Generation and conversion with Team Lead responsibilities
- Lead generation on various platforms like FB, Instagram, Linkedin, Twitter
- Managing Pre Interview training and Debriefing
- Managing candidate's portfolio from round 1 interview to offer generation
- Managing the finance for the department for maintaining the balance sheet
- Managed a Team of 18 people
- Software: Managed Lead Square CRM, Various Job Portals
Sr. Business Development Associate at Jaro Toppscholars Pvt Ltd (2019-12 – 2020-05)
Core Direct Sales
- Cold calling done on the leads and meetings were scheduled
- End to End sales service done
- Various Finance options regulated and processed
- After sales and customer service also done
- Highest revenue of 6 lakhs in 1month achieved
- Software: Managed Lead Square CRM, Bajaj Finance Portal, Axis Bank Portal, Kotak Portal
Sr. Relationship Manager at Whitehat Jr Edtech Pvt Ltd (2020-06 – 2020-12)
Core Operations
- Issues recording and diverting it to the Specific team
- Every new student enrolled was assigned to a RM and was a permanent client till course end
- Renewal, Certificate generation, Link between the company and the client. Also managed Teacher queries
- Responsible for the Student's Dashboard such as class scheduling and rescheduling, growth analysis, parent query session and also sales related objection handling
- Software: Managed Sales Force, Slack communication, International Ops Panel, Zendesk, Darwinbox
- Business: Managed queries of students from USA and UK
Sr. Associate, Recruitment Services at Amazon Pvt Ltd (2021-09 – 2022-12)
Core Operations - Managed Candidate Portfolio
- Scheduling Candidate Interview round
- Managing Candidates End to End Journey
- Market Intelligence and Verification
- Working on Daily Declines, Rescheduling and Modification
- Managing Stakeholder's Requirement and Catering to information provided
- Creating Excel for Daily Task assigned and Recording changes or modification for EOD Reports
- Creating Presentations for the Team for proposing new ideas for Business Development
- Software: Managed Hire, Chime, Invasion and Live code link, Beamery
Sr. Associate Customer Service at Concentrix Pvt Ltd (2023-02 – 2023-06)
Customer Service Representative
- Dotting Customer issue over call and providing them one time solution in relation to their Bank Account with Chase
- Dealing with banking products like Debit Card, Credit Card, Certificate of Deposit (CD), Business Accounts and Investment account for U.S.A. Customer
- Managed Tier 1 level of Troubleshooting (TRG)
- Taken more than 150 calls / day
- Maintained a CSR score of 97%
- Software: JP Morgan Chase Banking Web and App, Cisco, Outlook Mailing
Sr. Associate, Customer Services at Accenture Pvt Ltd (2023-07 – 2024-01)
Customer Service Representative
- Dotting Customer issue over call and providing them one time solution in relation to their Tele-Comm Account with Verizon
- Dealing with Tele-comm products like Prepaid accounts, Postpaid Accounts, Fios accounts, Business accounts, International services, Product installation, Plan upgrading for U.S.A. Customer
- Increasing Value Per Call (VPC) with plan upgrades
- Managed Tier 1 level of Troubleshooting (TRG)
- Taken more than 30 calls / day
- Maintained a CSR score of 85%
- Software: Verizon Wireless Web and App, ACSS, Cisco, Outlook, Slack comm
Learning Experience Leader (Trainer) at Taskus Pvt Ltd (2024-03 – Present)
Customer Service Email, Chat and Phone - Campaign: Uber
- Managed 48 batches for new LOBs in the campaign
- Created PPT for learning and coaching purpose
- Daily reporting to clients and conducting meets with TKU Manila team
- Managed hypercare sessions, daily updates session and Coaching with SMEs
- Cross skilled in 4 LOBs in Uber and 4 LOBs in Legalzoom
- Maintained a throughput of 96% and Attrition at 0
- Managed weekly connects with clients
- Knowledge of quality tools
- Software: Excel (Google sheets), Google forms, All TasKus Portals
