Md Raghib

IT Support Engineer | End-User & Office Infrastructure Support (L1)

Talent

HyderabadMember since July 2, 2026

Active DirectoryMicrosoft 365ServiceNowDNSDHCPVPNTeamViewerAnyDeskExchange OnlineTeamsOneDriveLAN/WANOS imagingOutlookIT asset lifecycle managementSLA compliancePassword resetsAccount unlocksAccount creation and deletionUTM access provisioningAsset taggingInventory audits

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Active DirectoryMicrosoft 365ServiceNowDNSDHCP

About

IT Support Engineer with hands-on experience delivering L1/onsite technical support as a Desktop Support Engineer at Flexus, deployed at Movate Technology. Skilled in end-user troubleshooting across Windows environments, Microsoft 365, Active Directory, and remote support tools, with working knowledge of LAN/WAN, VPN, DNS/DHCP, and IT asset lifecycle management. Experienced in ticket handling and SLA compliance using ServiceNow, coordinating escalations with L2/L3 teams, and supporting onboarding, deployments, and inventory audits.

Comfortable working independently, coordinating with vendors and remote teams, and quickly adapting to new tools, platforms (macOS/Linux), and office infrastructure environments.

Experience

Desktop Support Engineer — L1 - Flexus - Hyderabad, India

(2026-01)

Client: Movate Technology

Serve as first point of contact for all end-user IT issues — hardware, software, and network — ensuring prompt resolution within defined SLA targets.
Diagnose and resolve Windows 10/11 issues including BSOD, boot failures, application crashes, and driver conflicts.
Administer Active Directory: password resets, account unlocks, account creation and deletion, VPN and UTM access provisioning, and BU/account moves.
Provision and deploy laptops and desktops end-to-end: OS imaging, software installation, asset tagging, registration, and user profile setup.
Provide comprehensive Microsoft 365 support across Outlook, Teams, OneDrive, and Exchange Online.
Deliver efficient remote support via TeamViewer and AnyDesk, reducing on-site visits and improving resolution time.
Troubleshoot network connectivity issues including VPN, DNS, DHCP, and LAN/WAN faults.
Log, track, and escalate incidents in ServiceNow with detailed notes for L2/L3 teams, maintaining strong documentation and ticket hygiene.
Maintain IT asset inventory, support audit and compliance requirements, and assist with stock management and equipment tracking.
Assisted with new employee onboarding — account setup, workstation configuration, and IT orientation, coordinating with the team as needed.