Md Shabbir

Customer-focused Relationship Manager with hands-on experience in client acquisition, engagement, and retention across fast-paced environments. Proven track record in understanding client needs, delivering dedicated support, resolving inquiries efficiently, and leveraging referral offers to expand user bases. Skilled in driving conversions through consultations, managing accounts, and maintaining high client satisfaction.

Relationship Manager - Super Sheldon LLP - Kolkata, West Bengal

(2026-08)

• Built and maintained long-term relationships with clients to drive high levels of customer satisfaction and retention.
• Acted as the primary point of contact, resolving customer inquiries promptly and providing dedicated support.
• Promoted exclusive offers, value-added services, and referral programs to increase client engagement and account growth.
• Gathered customer feedback to address pain points, ensuring high resolution rates and improved service delivery.

Academic Counsellor (Australian Shift) - Connect 2 Learn - Sector V, Kolkata

• Delivered consultative phone outreach during the Australian business shift to connect with prospective students and parents.
• Promoted educational offerings by pitching and scheduling free subject demo sessions based on individual learning needs.
• Identified student pain points to recommend customized learning solutions, successfully converting inquiries into active session bookings.
• Maintained detailed candidate interaction records and followed up consistently to ensure high demo attendance rates.

Post Graduate Degree - University of Calcutta

Higher Secondary (12th Grade) - West Bengal Board of Secondary Education (WBBSE) (2013)