Md Shoaib Akhtar

Dynamic and result-driven Desktop Support Engineer and Hardware Specialist with over 5 years of experience in IT hardware support, advanced troubleshooting, and cross-platform OS management. Proven expertise in system deployment, servicing Apple MacBook Pro and Windows systems, and resolving complex technical issues within tight SLAs. Strong background in team leadership, asset management, and end-user technical support.

Desktop Support Engineer & Tech Specialist - Reboot Systems India Pvt. Ltd. - New Delhi

(2020-10 - 2025-12)

• Managed installation, configuration, and deployment of macOS and Windows operating systems across corporate and client environments.
• Led advanced hardware diagnostics, component-level repairs, and upgrades for MacBook Pro and Windows corporate assets, including logic boards, SSDs, RAM, and batteries.
• Supervised a team of 4 IT technicians, improved repair workflows, and optimized service delivery schedules to reduce turnaround time.
• Managed IT inventory and spare-parts lifecycle using Excel-based reporting.
• Performed critical data backup and recovery tasks for end users.
• Resolved escalated hardware and software issues, minimizing downtime and supporting strong customer satisfaction.

Bachelor of Arts - B.A. - LN College (2021) Bhagwanpur, Vaishali, Bihar

Advanced Diploma in Computer Application - ADCA - National Computer Academy (2019) Patna