Md. Siraj Uddin
Visionary IT Leader | Service Delivery & Operations Expert | HP Imaging & Printing Specialist | Branch & Team Management Professional
About
Experienced IT Leader: Over 22 years of expertise in IT Service Delivery, Operations, and Technical Support; ITIL V3 Foundation Certified, with extensive experience managing HP Imaging & Printing products and large-scale service initiatives.
Business & Process Optimization: Skilled in streamlining processes, implementing innovative technology solutions, enhancing customer satisfaction, and driving business growth while ensuring P&L accountability.
Project & Service Management: Hands-on experience in project management, service strategy, design, transition, and continual service improvement, delivering measurable results across multiple regions.
Team & Branch Leadership: Proven ability to build high-performing teams, foster a customer-centric culture, manage branch operations, engage partners effectively, and exceed service delivery targets.
Experience
Proprietor - ARK Trade and Services - Jagdalpur
(2014-01)
Founded and manage end-to-end IT service and technical support operations, delivering high-quality solutions to clients.
Project Manager - Redington India Ltd. - Chennai / PAN India
(2012-05 - 2013-02)
- Led nationwide HP Consumer Peripherals projects, ensuring seamless service delivery and operational excellence.
- Oversaw branch operations, team performance, and stakeholder management for multiple regions.
Area Support Manager - Redington India Ltd. - Kolkata, W.B & Jharkhand
(2010-09 - 2012-04)
- Directed branch operations, customer support, and technical services to achieve revenue and service targets.
- Implemented process improvements to enhance operational efficiency and client satisfaction.
Asst. Manager / Specialist / Customer Support Engineer - Redington India Ltd. - Guwahati, Assam & North-East States
(2003-03 - 2010-08)
- Provided advanced technical support for HP Large Format Printers and peripherals across the North-East region.
- Expanded branch revenue from a single system to Rs. 1 Crore within 7 years through strategic business growth.
Trainee Engineer - Redington India Ltd. - Kolkata
(2001-09 - 2003-02)
Assisted in technical support and customer service for IT products and peripherals.
Field Trainee Engineer - Otis Elevator Co. (India) Ltd. - Kolkata
(2001-01 - 2001-08)
Performed maintenance, servicing, and troubleshooting of microprocessor-based elevator systems.
Education
Diploma - Electronics & Tele-Communication Engineering - Birla Institute of Technology (2000)
