Md. Siraj Uddin

Visionary IT Leader | Service Delivery & Operations Expert | HP Imaging & Printing Specialist | Branch & Team Management Professional

Kolkata, KolkataMember since November 16, 2025

IT Service Delivery & OperationsHP Imaging & Printing Products (Plotters, LaserJet, Inkjet, MFPs)Technical Support & TroubleshootingContinual Service Improvement & Process OptimizationNetwork & Peripheral Device ConfigurationProject Planning, Implementation & TestingPeople Management & Team LeadershipCustomer Support & Client Relationship ManagementBranch Management & AdministrationITIL V3 Foundation PracticesInstallation, Configuration, Maintenance, Servicing, Repairing, Logic ProgramminNetwork Printer Configuration & TroubleshootingHP Large Format Printers DesignJet Series 100–5000Color & Mono LaserJet, Inkjet, Copier, Scanner, Fax & Multifunction Devices

About

Experienced IT Leader: Over 22 years of expertise in IT Service Delivery, Operations, and Technical Support; ITIL V3 Foundation Certified, with extensive experience managing HP Imaging & Printing products and large-scale service initiatives.

Business & Process Optimization: Skilled in streamlining processes, implementing innovative technology solutions, enhancing customer satisfaction, and driving business growth while ensuring P&L accountability.

Project & Service Management: Hands-on experience in project management, service strategy, design, transition, and continual service improvement, delivering measurable results across multiple regions.

Team & Branch Leadership: Proven ability to build high-performing teams, foster a customer-centric culture, manage branch operations, engage partners effectively, and exceed service delivery targets.

Experience

Proprietor - ARK Trade and Services - Jagdalpur

(2014-01)

Founded and manage end-to-end IT service and technical support operations, delivering high-quality solutions to clients.

Project Manager - Redington India Ltd. - Chennai / PAN India

(2012-05 - 2013-02)

Led nationwide HP Consumer Peripherals projects, ensuring seamless service delivery and operational excellence.
Oversaw branch operations, team performance, and stakeholder management for multiple regions.

Area Support Manager - Redington India Ltd. - Kolkata, W.B & Jharkhand

(2010-09 - 2012-04)

Directed branch operations, customer support, and technical services to achieve revenue and service targets.
Implemented process improvements to enhance operational efficiency and client satisfaction.

Asst. Manager / Specialist / Customer Support Engineer - Redington India Ltd. - Guwahati, Assam & North-East States

(2003-03 - 2010-08)

Provided advanced technical support for HP Large Format Printers and peripherals across the North-East region.
Expanded branch revenue from a single system to Rs. 1 Crore within 7 years through strategic business growth.

Trainee Engineer - Redington India Ltd. - Kolkata

(2001-09 - 2003-02)

Assisted in technical support and customer service for IT products and peripherals.

Field Trainee Engineer - Otis Elevator Co. (India) Ltd. - Kolkata

(2001-01 - 2001-08)

Performed maintenance, servicing, and troubleshooting of microprocessor-based elevator systems.