Meda Mouli

Knowledgeable and dedicated customer service professional offering 3.0 years of experience. Passionate about delivering superior interactions with customers by hearing issues, requirements and requests to provide firstclass solutions. Willing to work in a motivated team involved in a challenging role utilizing skills and creativity to the best of abilities and strengthen the knowledge base

❖ Handled 1ststage MasterCard disputes and fraud charge backs.

❖ Assisted customers by answering questions,responding to inquiries and handling requests within the settimelines.

❖ Monitored disputed transactions for possible fraudulent activity and provided appropriate solutions.

❖ Evaluated customerinformation to explore issues, develop potential solutions andmaintain high-quality service. ❖ Offered friendly and efficient service to all customers, handled challenging situations with ease.

❖ Reported critical customer issues to supervisor immediately to avoid escalations. Adhered to company policies and scripts to consistently achieve call-time and quality standards.

❖ I was cross trained into other process while there are high volumes

Bachelor of Technology:Mechanical Engineering |Chaitanya Engineering College |2014 – 2021