Meena Sontake

Accomplished healthcare professional with 11+ years of robust background in hospital management, clinical supervision, and quality assurance, demonstrating a proven track record of optimizing operational efficiency and ensuring compliance with industry standards. Seasoned leader with extensive experience as a Center Head, excelling in the recruitment, training, and management of healthcare teams, while maintaining a focus on safety, productivity, and quality in all internal operations. Clinical expertise gained through roles as a Resident Medical Officer (RMO) and Quality Manager, contributing to the successful NABH Accreditation of Apulki Vairagade Hospital, showcasing a comprehensive understanding of healthcare quality procedures and standards.

Strong analytical reasoning and quick decision-making skills, coupled with excellent clinical observation abilities, enabling effective problem-solving and decision-making in high-pressure medical environments. Adept at liaising with medical professionals, handling complaints, and managing financial aspects of healthcare operations, reflecting a commitment to maintaining a positive working environment and ensuring the highest standards of patient care. Skilled in fostering a culture of safety, mentoring, and leading teams to optimize service delivery to customers, with a keen eye for detail in personnel records, training documentation, and adherence to internal work processes, policies, and procedures.

Center Manager - Shree ICU and MRC Pvt ltd

Center Head - Diagnopein Diagnostic Center, Nagpur (A Branch Of Kothari Diagnostic Center) - Nagpur

(2021-02 - 2025-07)

• To Manage all internal operations of the Hospital.
• To make strategies for business increment and work it on.
• To Make and maintain relations with Visiting Consultants for efficient Business Operations.
• Ensure the safety, productivity, and quality of internal operations.
• Provide necessary equipment and supplies to establish a secure working environment.
• Conduct thorough reviews of work to verify compliance with procedures and adherence to deadlines.
• Implement company policies consistently and in a timely manner.
• Foster and sustain a safety-oriented culture within the organization.
• Mentor, lead, and train the team to optimize customer service.
• Recruit staff based on organizational requirements, conduct interviews, and perform screening.
• Collaborate with clerical, medical, and professional staff at all levels.
• Address complaints or issues related to personnel, machinery, or work processes.
• Take charge of case management for delinquent accounts, managing bad debts effectively.
• Assign tasks to team members and actively engage in performing those tasks.
• Make informed decisions to responsibly oversee business operations.
• Stay updated on internal work processes, policies, and procedures.
• Maintain confidential personnel records and training documentation.
• Allocate duties to team members to enhance service center efficiency.
• Demonstrate the ability to set department goals and objectives aligned with the strategic plan.
• Follow up on leads, schedule tours, and successfully close deals.
• Personally manage payment details for all consultants and maintain detailed patient records.
• Keep track of bills and payment records for dealers and vendors, ensuring uninterrupted service to the center.

Resident Medical Officer - National Cancer Institute, Dharampeth Nagpur - Nagpur

(2018-09 - 2021-02)

RMO + Quality Manager - Apulki Vairagade Nursing Home - Nagpur

(2012-11 - 2018-08)

• Oversee and manage all records associated with NABH Accreditation to ensure compliance.
• Conduct training sessions and delegate responsibilities to respective departments.
• Conduct regular rounds to ensure adherence to Quality Health protocols.
• Maintain a comprehensive Midnight Census record.
• Review and assess parameters related to CAUTI, SSI, VAP, and Death Rates.
• Manage Birth and Death Records, PCPNDT Register, ensuring timely submission.
• Organize and maintain all patient files and data from both Outpatient (OPD) and Inpatient (IPD) departments.
• Provide staff training in Fire Management, Biomedical Waste Management (BMW), and activation of various codes within the hospital.
• Develop and implement hospital quality procedures, standards, and specifications.
• Review patient requirements and ensure their fulfillment.
• Establish standards for quality, health, and safety.
• Ensure that services align with international and national standards.
• Develop and define quality procedures in collaboration with operating staff.
• Review existing policies, suggest changes and improvements, and oversee their implementation.
• Measure performance metrics, identify areas of weakness, and recommend and implement improvements.
• Assess the effectiveness of implemented changes.
• Utilize relevant quality tools and ensure that managers and staff understand how to enhance business processes.
• Oversee the day-to-day clinical management of all patients in collaboration with nurse team leaders, guided by Consultants.
• Attend to post-operative patients on the day of the operation and daily thereafter, promptly responding to ward calls related to patient care.
• Provide supervision to Nurses, offering guidance on drug administration methods, correct dosage, and timing. Perform checks on drugsheets post-administration.
• Supervise Junior Doctors' duties and facilitate patient handovers.
• Maintain records of training for the safe handling of Hospital Biomedical Waste, covering segregation, collection, treatment, storage, transportation, and incineration.
• Keep a detailed record of medicine names, stock levels, expiry dates, and disposal requirements.
• Issue attendance and discharge certificates as needed by patients.
• Operate under the supervisory care of the Medical Superintendent, particularly regarding patient care.
• Authorize and issue Medical Certificates to hospital patients, as well as sign their reimbursement claims.
• Ensure smooth treatment processes for patients visiting the hospital, whether as out-patients or in-patients.
• Conduct ward rounds once a day, either independently or alongside the Medical Superintendent, taking necessary actions to enhance patient care services.

RMO - Sud Surgical and Maternity Hospital - Wardha Road, Nagpur

2 years 6 months

RMO - Mullik Hospital

(2011-10 - 2013-10)

Peadiatric section under Dr Chetan Dixit

MBA - Hospital and Healthcare Management - DY Patil Institute of Mgmt, Nerul

PGDM - Suryadatta Institute of Management and Mass Communication (2011 - 2011)

BHMS - Nagpur college of Homeopathy and Hospital, Nagpur (2006 - 2006)