Meghna Bose
Customer Support Associate
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About
To leverage my analytical skills in a dynamic and innovative organization, aiming to contribute to data-driven decision-making and organizational growth while continuing to develop my professional capabilities.
Experience
Customer Support Associate - TELEPERFORMANCE
(2024-05-31)
- Assisted business and retail customers with inquiries, complaints, and product or service information in a professional and timely manner.
- Resolved customer issues efficiently while ensuring a high level of customer satisfaction.
- Handled live chat support.
- Processed customer orders, returns, exchanges, and refunds accurately.
- Followed company policies, procedures, and service standards to ensure compliance.
- Identified customer needs and offered appropriate solutions to improve the overall customer experience.
Email Process Associate - EOS GLOBE
(2024-10-03 - 2024-10-31)
Trained as an Email Process Associate in the operations department.
Experienced Private Tutor - Private Tutoring
(2020)
- Providing private tuitions to students of different standards of ICSE, CBSE and West Bengal boards.
Education
Master Of Computer Applications - Computer Applications - University of Engineering and Management (2023)
Bachelor Of Computer Applications - Computer Applications - Future Institute of Engineering and Management (2020)
Higher Secondary School - The Modern Academy, Kolkata (ISC) (2017)
Senior Secondary School - Ram Mohan Mission High School, Kolkata (ICSE) (2015)
