Tanmay Sarkar

Experienced service desk analyst and Telecommunications Specialist with Expertise in computer technical troubleshooting related to software and hardware , LAN WAN issues and provisioning VOIP Devices like avaya, yealink, polycom.

Whitehat jr - Technical Support Associate

Full-time Sep 2020 to Mar 2021 (6 months)

• Providing technical support to users by researching and answering questions,
• Troubleshooting problems and maintaining workstation and LAN performance.

3)Providing answers to clients by identifying problems, researching answers, and

• guiding clients through corrective steps. Improves client references by writing and maintaining documentation.Regalix - Technical Support Associate

Full-time Jun 2021 to Dec 2021 (6 months)

Worked as a Technical Support/Relation manager/Account executive for top Indian creators for short video platform MXP media India.

• Auditing their uploaded video on the platform according to the audit guidelines
• Assisting them regarding their content on a weekly basis.
• Onboarding new creators and creating yearly contracts for them.
• Creating invoices and coordinating with them regarding payment at the end of the month.

Providing daily update for their approved/rejected video EOD.

• Assist clients and customers in installing software.
• Take remote access and assist clients on various issues like outlook, pc issues, vpn connectivity and other process related applications accordingly.
• Also work on backlog tickets and do follow ups and to get the incidents resolved.

Kyndryl - Service Desk Associate

Full-time Apr 2022 to April 2024 (2 years )

Working as a Service desk associate L1 – Client – HARTFORD

• Working in IBM/Kyndryl Corporation as a Technical Support representative.
• Responsible for solving end user queries over phone, e-mail, and chat.
• Providing remote Infrastructure support delivery to all product related technical issues experienced by customers.
• Managing user accounts in Active Directory which includes creation of user accounts,

password management, account lock outs among others.

• Catering to user requests related to access of various tools like Citrix, VPN, and other group managed applications.
• Troubleshoot issues pertaining to Microsoft applications like Outlook, Teams etc.
• Install and configure various client applications like Lotus Notes, SAP based applications among others.
• Document all the tasks performed in a transparent manner in ticketing tools such as

ServiceNow

Movate Technologies (CSS Corp)

Full- time April 2024 – ( 6 months- Till Date)

Working for VONAGE- Client-Starbucks

1)Provisioning Avaya, Yealink and Polycom devices , configuring, installing firmware.

2)Maintaining communication systems such as IP phones, video conferencing equipment, and related software.

• Setting up user accounts, call flows, configuring network settings, troubleshooting issues, and ensuring smooth operation of the devices within an organization's communication infrastructure

Class 10th – Army School Barrackpore.

Class 12th – Kendriya Vidayalaya Army Barrackpore.

Higher Diploma in Software Engineering – NIIT.

Graduation – Himalayan University (B. Com)