Whitehat jr - Technical Support Associate
Full-time Sep 2020 to Mar 2021 (6 months)
- Providing technical support to users by researching and answering questions,
- Troubleshooting problems and maintaining workstation and LAN performance.
3)Providing answers to clients by identifying problems, researching answers, and
- guiding clients through corrective steps. Improves client references by writing and maintaining documentation.Regalix - Technical Support Associate
Full-time Jun 2021 to Dec 2021 (6 months)
Worked as a Technical Support/Relation manager/Account executive for top Indian creators for short video platform MXP media India.
- Auditing their uploaded video on the platform according to the audit guidelines
- Assisting them regarding their content on a weekly basis.
- Onboarding new creators and creating yearly contracts for them.
- Creating invoices and coordinating with them regarding payment at the end of the month.
Providing daily update for their approved/rejected video EOD.
- Assist clients and customers in installing software.
- Take remote access and assist clients on various issues like outlook, pc issues, vpn connectivity and other process related applications accordingly.
- Also work on backlog tickets and do follow ups and to get the incidents resolved.
Kyndryl - Service Desk Associate
Full-time Apr 2022 to April 2024 (2 years )
Working as a Service desk associate L1 – Client – HARTFORD
- Working in IBM/Kyndryl Corporation as a Technical Support representative.
- Responsible for solving end user queries over phone, e-mail, and chat.
- Providing remote Infrastructure support delivery to all product related technical issues experienced by customers.
- Managing user accounts in Active Directory which includes creation of user accounts,
password management, account lock outs among others.
- Catering to user requests related to access of various tools like Citrix, VPN, and other group managed applications.
- Troubleshoot issues pertaining to Microsoft applications like Outlook, Teams etc.
- Install and configure various client applications like Lotus Notes, SAP based applications among others.
- Document all the tasks performed in a transparent manner in ticketing tools such as
ServiceNow
Movate Technologies (CSS Corp)
Full- time April 2024 – ( 6 months- Till Date)
Working for VONAGE- Client-Starbucks
1)Provisioning Avaya, Yealink and Polycom devices , configuring, installing firmware.
2)Maintaining communication systems such as IP phones, video conferencing equipment, and related software.
- Setting up user accounts, call flows, configuring network settings, troubleshooting issues, and ensuring smooth operation of the devices within an organization's communication infrastructure
