Rahul Dey
Customer Support Associate
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About
Detail-oriented and analytical B.Sc. graduate currently pursuing a Business Analytics course from BITSOM University, with a strong interest in data analysis, business intelligence, and data-driven decision-making. Possess practical knowledge of Excel, SQL, Power BI, and basic Python, with an understanding of data cleaning, analysis, visualization, and identifying trends and patterns. Eager to apply analytical and problem-solving skills to institutional data, develop meaningful dashboards and reports, and support data-driven business decisions.
A quick learner with a strong willingness to learn AI-enabled analytical tools and contribute effectively in a research-oriented and data-driven environment.
Experience
Customer Support Associate - Maxicus BPO
- Assisted customers with queries and issues in a professional and timely manner, resolving concerns and escalating complex cases as needed.
- Maintained accurate, organized records of customer interactions, ensuring information was properly logged and readily accessible for team reference and reporting.
- Collaborated closely with team members to consistently meet daily performance targets, strengthening teamwork and time-management skills.
- Communicated clearly and professionally across a high volume of customer interactions, building strong interpersonal and problem-solving abilities transferable to data-driven stakeholder reporting.
Education
Bachelor's Degree in Science (2023)
