Assistant Manager IT at GM Engineering pvt ltd (2025-01 – Present)
- Managed end-to-end IT infrastructure for a 150+ user manufacturing environment, ensuring high availability and minimal downtime.
- Designed and implemented IT security policies to safeguard organizational data and prevent unauthorized access.
- Administered centralized Blackbox server systems for secure data storage, access control, and backup operations.
- Supported and optimized ERP system (ZEN DEV X) for production, inventory, and supply chain operations.
- Designed and maintained LAN/WAN network infrastructure across plant and office environments.
- Managed structured cabling and fiber optic backbone network ensuring stable high-speed connectivity.
- Configured and maintained Sophos Firewall for network security and threat prevention.
- Implemented endpoint protection across all systems using antivirus solutions.
- Managed deployment and monitoring of 120+ CCTV cameras with 24/7 surveillance coverage.
- Administered EPABX system with 100+ extensions ensuring seamless communication and vendor coordination.
- Managed IT asset lifecycle including desktops, laptops, printers, scanners, and peripherals.
- Provided L1/L2 technical support, reducing downtime and improving productivity.
- Managed IT inventory and ensured accurate asset tracking and audits.
- Coordinated IT vendors for procurement, AMC, upgrades, and technical support.
- Installed and maintained barcode printers (TSC) and wireless scanners for production and logistics operations.
SR.IT Executive at Landmark Group (2015-11 – 2024-12)
- Managed IT support operations across multiple locations, ensuring smooth infrastructure performance and minimal downtime.
- Conducted monthly on-site visits to different branches for IT infrastructure review, troubleshooting, and preventive maintenance.
- Provided on-site and remote IT support during special events, festivals, system rollouts, and office renovation activities.
- Delivered night support and critical issue resolution during system upgrades, migrations, and emergency incidents to ensure business continuity.
- Coordinated with end users, vendors, and technical teams for large-scale IT rollouts and infrastructure changes.
- Maintained regular daily work status updates and incident reports to the reporting manager for transparency and tracking.
- Supported business operations through 24x7 availability for critical IT issues and remote troubleshooting support.
- Ensured smooth IT functioning during high-demand periods such as festival seasons, corporate events, and system upgrades.
- Installed and supported handheld scanners and other retail/warehouse devices, ensuring smooth operational workflow.
- Managed endpoint security using Symantec Antivirus, ensuring system protection and threat monitoring.
- Monitored and maintained cloud backup solutions (Fission Cloud, Quest Backup) for data security and disaster recovery.
- Coordinated with NOC team and ISP providers to resolve network connectivity and infrastructure issues.
Assistant Engineer at Ishan Infocom (2014-11 – 2015-11)
- Supported enterprise IT infrastructure including LAN/WAN troubleshooting
- Assisted in switch configuration and network port management
- Installed and maintained CCTV systems and biometric devices
- Coordinated with vendors for hardware installation and maintenance
- Participated in office IT setup and structured cabling activities
IT Support Engineer at Micro Link Soluation Pvt Ltd (2013-06 – 2014-10)
Progressed from Desktop Support (L1) to IT Infrastructure Support with strong hands-on experience in LAN/WAN networking, CCTV surveillance, access control systems, and enterprise IT infrastructure deployment. Skilled in server room setup, structured cabling, and IT asset management across corporate environments.
Desktop Support Engineer at Cms info system pvt ltd (2011-05 – 2013-06)
- Supported corporate IT infrastructure and end-user systems
- Provided L1 support for desktops, laptops, and network devices
- Supported software installation, updates, and system configuration
- Assisted in infrastructure rollout and office IT setup activities
- Coordinated with L2/L3 teams for escalation and resolution.
