Midhun Chandran

Dedicated Customer Service Assistant with over a year of experience in delivering exceptional service and enhancing customer satisfaction in diverse environments. Proven ability to resolve customer complaints with a 95% satisfaction rate, showcasing strong problem-solving and communication skills. Experienced in training new staff and improving service processes, driving operational efficiency.

Bilingual in English and Hindi, adept at engaging with customers from various backgrounds. Seeking to leverage expertise in customer service and technology skills to contribute to organizational success.

Customer service assistant - Spinneyes Dubai - Dubai, Dubai

(2025-02 - 2026-03)

• Delivered exceptional customer service, achieving a 95% customer satisfaction rate.
• Resolved customer complaints in a timely manner, enhancing overall satisfaction.
• Assisted in training new staff on customer service protocols and company policies.
• Collaborated with team members to streamline service processes, improving efficiency by 30%.
• Maintained accurate records of customer interactions, ensuring follow-up where necessary.
• Managed inbound inquiries through various channels, providing prompt and helpful responses.
• Participated in team meetings to discuss customer feedback and service improvements.
• Implemented feedback-driven changes, significantly enhancing customer experience.

CCTV technician - Spottrack security surveillance solutions - Thiruvananthapuram, Kerala

(2023-10 - 2024-02)

• Installed and maintained CCTV systems for various clients, ensuring functionality and reliability.
• Conducted troubleshooting and repairs on electronic security devices, reducing downtime by 25%.
• Provided technical support to clients, enhancing understanding and operation of security systems.
• Documented installation processes and provided post-installation support, resulting in satisfied clients.
• Collaborated with team members to schedule installations, optimizing workflow.
• Advised clients on equipment upgrades and system capabilities to improve security measures.
• Conducted site assessments for security needs, accurately determining client requirements.
• Trained junior technicians on installation processes and customer service best practices.

Diploma - Computer Hardware And Network Maintenance in Computer Hardware & Networking - Govt ITI Dhanuvachapuram (2021)