Missy Ella

Results-driven Customer Support and Administrative Professional with 8+ years of experience delivering exceptional customer experience across hospitality, healthcare, legal, and service-based environments. Proven ability to manage high-volume customer interactions via chat, email, phone, and in-person support while maintaining accuracy, empathy, and professionalism. Highly organized Virtual Assistant with strong administrative, documentation, scheduling, and process improvement skills.

Open to global remote roles and flexible across all time zones.

Administrator at S.K Boafo & Company (2018-01 – Present)

Delivered end-to-end administrative and customer support for a legal firm, managing schedules, correspondence, and documentation for multiple stakeholders.

• Delivered end-to-end administrative and customer support for a legal firm, managing schedules, correspondence, and documentation for multiple stakeholders
• Handled high-volume customer inquiries via email, phone, and in-person interactions, ensuring timely resolution and high satisfaction levels
• Maintained confidential legal documents, contracts, and invoices with 100% data accuracy and compliance
• Improved office efficiency by developing structured filing systems and customer databases, reducing document retrieval time
• Coordinated interdepartmental communication to ensure smooth workflow and project completion
• Prepared reports, presentations, and spreadsheets to track budgets, projects, and operational performance
• Monitored invoicing, payroll, and expenses to prevent financial discrepancies
• Supervised administrative staff, delegated tasks, and supported performance improvement initiatives

CEO / Operations Lead at Elliston Soirée Events (2020-01 – Present)

Managed end-to-end event operations with a strong focus on customer satisfaction and service excellence.

• Managed end-to-end event operations with a strong focus on customer satisfaction and service excellence
• Coordinated vendors, schedules, and logistics while handling client communications and expectations
• Resolved client concerns promptly, contributing to repeat bookings and positive referrals
• Demonstrated strong virtual coordination, planning, and multitasking skills applicable to remote roles

CEO at Tasty Popcorn (2019-01 – Present)

Led a customer-focused food production business, managing orders, client communication, and service delivery.

• Led a customer-focused food production business, managing orders, client communication, and service delivery
• Maintained accurate records of sales, inventory, and customer feedback to improve service quality
• Built strong customer relationships, contributing to repeat business and brand loyalty

Administrative Staff (OB/GYN – Weekends) at Achimota Hospital (2020-01 – 2020-12)

Supported healthcare professionals with administrative and patient support tasks.

• Supported healthcare professionals with administrative and patient support tasks
• Managed appointment scheduling, patient records, and front-desk inquiries
• Provided empathetic customer service to patients and families while maintaining strict confidentiality

Personal Assistant at Incant II Solutions (2016-01 – 2017-09)

Managed executive calendars, travel arrangements, and correspondence to improve productivity.

• Managed executive calendars, travel arrangements, and correspondence to improve productivity
• Organized meetings, prepared agendas, and recorded minutes for accurate documentation
• Handled email and phone communications, ensuring timely responses and follow-ups

Sales Executive at Dream Properties Ltd (2015-05 – 2015-09)

Engaged clients to understand needs and provide tailored property solutions.

• Engaged clients to understand needs and provide tailored property solutions
• Maintained accurate client records and followed up to improve conversion rates
• Delivered consistent customer service throughout the sales cycle

Sales Assistant at N.A Global Realty (2013-01 – 2014-12)

Supported sales operations through client communication, record keeping, and scheduling.

• Supported sales operations through client communication, record keeping, and scheduling
• Managed property listings and responded to customer inquiries efficiently

BSc in Business Administration – University of the People

Diploma in Accounting – University of Professional Studies