Salman Sayed

Customer Support & Operations Specialist with over 6 years of experience driving client success, cross-functional collaboration, and technical problem-solving across financial services, voice support networks, and client relations teams. Proven track record managing high-volume ticket resolution, optimizing user escalation pathways, and auditing systems using tools like MS Office and Tally ERP. Highly adept at reducing friction for global remote users, standardizing knowledge base solution articles, and benchmarking client satisfaction metrics to help scale support ecosystems for fast-paced technology platforms like micro1.

Senior Customer Executive (Operations & Branch Business) - Muthoot Fincorp Limited

(2024-11)

• Headed branch-level customer success and service operations, ensuring full compliance with daily SLA standards and financial service timelines.
• Spearheaded a cross-functional support team, optimizing ticket handling speeds and resolving escalation bottlenecks smoothly.
• Maintained complete maintenance and operational branch logs daily, translating complex transactional updates into actionable business summaries.
• Nurtured high-retention client relationships by owning complex service roadblocks and delivering immediate end-to-end resolutions.

Process Associate – BFS Department (Credit Card Services) - Genpact Pvt Limited - Hyderabad

(2022-03 - 2024-04)

• Provided elite omnichannel voice process support for global banking operations (Axis Bank), driving high single-call resolution rates.
• Owned, tracked, and thoroughly troubleshot customer technical issues, using specialized help desk software to log incidents systematically.
• Collaborated heavily across departments to document user feedback patterns and engineer proactive solution articles for the team knowledge base.
• Maintained strict compliance logs under highly confidential financial compliance and system auditing requirements.

Sales Manager - Vinayaka Sales and Services - Karimnagar

(2016-10 - 2020-11)

• Directed client onboarding, account architecture setup, and end-to-end relational workflows, beating revenue target benchmarks.
• Monitored administrative operational logs across client accounts, troubleshooting cross-functional pipeline delays to preserve customer trust.
• Designed scalable workforce workflows and onboarding routines that helped team members embrace evolving software tracking updates.

Master of Commerce - Financial Accounting - Srivani Degree & PG College Sultanabad

Bachelor of Commerce - Computer Applications - Gayathri Degree & PG College Peddapalli

Intermediate - Accounts & Taxation - Govt. Junior College Peddapalli