Mohamed Mohideen Arafath

Dynamic Travel & Tourism Professional with 11+ years of experience in travel operations, business development, sales leadership, customer relationship management, and strategic growth. Currently leading business operations and sales functions at Flyeazy Vacations, managing domestic and international travel services, customer acquisition, supplier partnerships, and operational excellence. Demonstrated success in generating over ₹10+ Crores in cumulative business turnover, serving 2,000+ travelers, and managing 200–400 travel bookings annually.

Proven ability to drive revenue growth, optimize business processes, lead teams, and deliver exceptional customer experiences across domestic and international travel markets.

Business Head – Travel Operations & Sales - Flyeazy Vacations - Chennai, India

(2015-04)

• Lead end-to-end travel operations, sales strategy, and business development initiatives.
• Manage domestic and international holiday package operations.
• Oversee customer acquisition, supplier management, and service delivery.
• Coordinate digital marketing initiatives and lead-generation activities.
• Manage a team of travel professionals while ensuring operational efficiency.
• Develop strategic partnerships with hotels, transport providers, DMCs, and travel partners.
• Drive revenue growth through customer retention and referral-based business development.
• Generated cumulative business turnover exceeding ₹10+ Crores.
• Served more than 2,000 travelers.
• Managed 200–400 travel bookings annually.
• Built a strong repeat-customer and referral-driven business model.
• Established supplier and partner networks across multiple destinations.

Senior Executive – Auto Loan Collections (US Process) - Associated Auto Solutions International Pvt Ltd

(2013-01 - 2015-03)

• Managed auto loan portfolios valued between USD 10 Million and USD 15 Million.
• Negotiated customer settlements and payment arrangements.
• Assisted customers with insurance claims and account resolution.
• Consistently achieved monthly collection targets.
• Reduced delinquency risks through proactive customer engagement.
• Built strong customer relationships while maintaining portfolio performance.

Senior Executive – Energy Sales (UK Process) - Infosearch BPO Pvt Ltd

(2010-10 - 2012-12)

• Specialized in sales of gas and electricity services within the UK market.
• Led and trained a team of 30 fresh recruits.
• Consistently exceeded sales and quality benchmarks.
• Developed customer databases and follow-up systems.
• Contributed to staff development and team performance improvement.
• Maintained high levels of customer satisfaction and retention.

Call Centre Executive – Telecom Sales (UK Process) - Necta Solutions

(2009-02 - 2010-08)

• Promoted telecom products and services to UK customers.
• Educated customers on tariff plans and service benefits.
• Assisted customers in switching service providers.
• Worked collaboratively to achieve departmental sales objectives.
• Consistently contributed to team sales targets.

Bachelor of Computer Applications - Computer Applications - The New College, Chennai

Higher Secondary Education - Commerce & Computer Science - MEASI Matriculation Higher Secondary School, Chennai