Mohammad Faiz

Reliable and customer-focused support professional with hands-on experience managing inbound inquiries, resolving issues end-to-end, and maintaining accurate case records. Skilled at active listening, clear communication, and remaining calm under pressure. Known for ownership of customer cases, consistent follow-through, and a genuine commitment to delivering positive service experiences. Seeking a stable customer support role where long-term contribution and service quality are valued.

Customer Service Agent at Woodrock Pvt. Ltd. (2026-02 – 2026-09)

• Handle inbound customer calls from first contact through to full resolution or appropriate escalation.
• Own cases in the safety queue, prioritising accuracy, clarity of communication, and professional tone over pure call volume.
• Maintain clean, consistent, and timely records so that downstream reporting and quality checks remain reliable.
• Demonstrate patience and empathy while managing varied customer concerns and ensuring a positive service experience.
• Collaborate with internal teams when escalation is required, providing clear context and accurate case history.

Bachelor of Computer Applications in BCA – Integral University (2022)

Intermediate – Career Convent College (2019)

High School – Career Convent College (2018)