Aryan Kumar

Customer Support and Client Operations Specialist with hands-on experience handling multi-channel customer communications, end-user troubleshooting, and cross-functional feedback workflows. Proven track record at Concentrix and NoBroker in diagnosing user bottlenecks, delivering clear real-time resolutions, and documenting product usability issues to assist product and engineering teams. Skilled in bridging operational gaps between technical tools and non-technical users, conducting structured user enablement, and maintaining high SLA adherence.

Fluent in English and Hindi, with strong aptitude for rapid onboarding onto health-tech platforms and protocols.

Customer Operations & Client Support Specialist - NoBroker - Remote / Hybrid

(2026-05 - 2026-07)

• Acted as a key point of contact for platform users, guiding them through technical workflows, digital documentation, and service onboarding.
• Diagnosed and resolved end-user technical and account issues in real time, reducing churn and improving overall user satisfaction scores.
• Collected recurring user feedback and operational edge cases, synthesizing insights into actionable reports for product and technical teams to patch UI/UX friction points.
• Created structured internal references and quick-start resolution cheat sheets to standardize query handling and streamline agent response times.

Customer Service Representative (currys.co.uk Campaign) - Concentrix - Gurgaon, India

(2025-10 - 2026-02)

• Provided tier-1 technical support and real-time troubleshooting for complex hardware, e-commerce, and software-related customer queries via voice and chat.
• Maintained a 95%+ First-Contact Resolution (FCR) rate by leveraging systematic diagnostic trees and CRM toolsets (Salesforce/Fusion CX).
• Documented detailed bug reports, edge-case system behaviors, and operational pain points, escalating critical recurring issues directly to cross-functional support leads.
• Ensured strict compliance with organizational quality parameters, data privacy protocols, and SLA guidelines.

Bachelor of Technology (B.Tech) - Computer Science & Engineering (AI & Machine Learning) (2028)

Senior Secondary (CBSE - Class XII, PCM) (2024)