Mohammed Ansari

Having 21+ Years of work experience as system support engineer with specializing in McAfee & Symantec Endpoint Protection, OS Management, Diagnose and resolve hardware issues and Network Administration. Highly motivated with a solid work ethics. Maintain excellent time management skills and great at multi-tasking.

System Support Engineer at Al Jazirah Vehicles Agencies Ltd (2009-05 – 2025-05)

IT Service Helpdesk

• Supported IT needs for 300 users across 6 branches.
• Managed the installation and configuration of operating systems, Applications, software and email accounts according to user requirements.
• Provided technical assistance for computer hardware issues, troubleshooting and resolving problems reported by users or identified through testing.
• Configured laptops, desktops, printers, and IP phones.
• Handled machines on the network.
• Managed network cabling, WiFi modem, and router setups.
• Installed ESET NOD Antivirus on all machines, set up the server, and configured policies and task schedules for client machines.
• Managed IBM servers to ensure optimal performance and reliability.
• Provided desktop support for bank/organization clients using Windows 98 and LAN software packages.
• Addressed hardware, software, network security, and software-related setup issues.
• Managed server and operating system installations, upgrades, and configurations.
• Upgraded antivirus software for end users to maintain system security.
• Provided regular training to clients on antivirus updates and best practices.
• Managed installations of Windows 98/2000/XP/Server for new PCs and printers.
• Troubleshot PCs and printers to resolve issues within specified time periods.

System Support Engineer at Vitesse (Maruti Showroom) (2006-05 – 2009-04)

Technical Support Engineer

• Managed 148 machines on the network.
• Installed Symantec on all machines, set up the server, and configured policies and task schedules for client machines.
• Managed IBM servers to ensure optimal performance and reliability.
• Provided desktop support for bank/organization clients using Windows 98 and LAN software packages.
• Addressed hardware, software, network security, and software-related setup issues.

System Administrator at Computer Shoppe (2005-05 – 2006-04)

Infrastructure Analyst

• Managed server and operating system installations, upgrades, and configurations.
• Upgraded antivirus software for end users to maintain system security.
• Provided regular training to clients on antivirus updates and best practices.
• Managed installations of Windows 98/2000/XP/Server for new PCs and printers.
• Troubleshot PCs and printers to resolve issues within specified time periods.

Hardware & Network Support Engineer at Synergy Systems (2003-04 – 2004-10)

IT Engineer

• Assembled and installed PCs.
• Maintained HP, IBM, COMPAQ, and non-branded computers with Windows 95/98/2000/XP/NT/2003 operating systems.
• Troubleshot various printers, including LaserJet, DeskJet, and Dot-Matrix models.
• Ensured protection of all Windows-based systems with antivirus software.

Diploma in Hardware & Networking – J & Y Institute (2002)

BSC in IT – Swarna Mukth Shiksha Peeth (2008)