Mohammed Yasin
Front Office Professional | Hotel Management
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About
Dynamic and customer-focused Front Office Professional with 4–5 years of experience in hotel management and guest relations. Skilled in front office operations, customer service, payment handling, communication, and problem-solving. Experienced in creating positive guest experiences while maintaining professionalism and operational efficiency. Proficient in Opera software and hotel administration.
Experience
Front Office Executive - Chelsea Harbour Hotel Millennium Group - London
(2022-01 - 2026-12)
- Welcomed and assisted guests in a professional and courteous manner.
- Managed front desk operations efficiently and ensured smooth guest check-ins/check-outs.
- Handled phone calls, emails, and walk-in inquiries promptly.
- Processed payments and invoices accurately.
- Maintained strong knowledge of hotel services, local attractions, and guest requirements.
- Delivered excellent customer service and resolved guest concerns effectively.
Education
MBA - Business Administration - Roehampton University (2024-12)
Bachelor's - Mechanical Engineering - Deccan College of Engineering and Technology (2019-12)
Intermediate - Presidency Junior College (2015-12)
SSC - Gems High School (2013-12)
