Mohan Mandal

Experienced hospitality professional with over 18 years in food and beverage operations, customer service, and team leadership. Proven ability to optimize operations, improve customer satisfaction, and drive sales. Seeking a challenging role in a dynamic and growth-oriented environment.

Restaurant Manager - Mehfil Garden - Nobel Enclave, Gurugram

(2026-01)

• Managed daily restaurant operations, including opening and closing procedures
• Supervised, trained, and mentored restaurant staff members
• Prepared employee shift schedules and assigned work responsibilities
• Ensured excellent customer service and resolved customer complaints professionally
• Monitored inventory and ordered food supplies, utensils, and equipment
• Maintained compliance with health, hygiene, and safety regulations
• Handled cash management, payroll processing, and daily sales records
• Coordinated with kitchen and service staff to ensure smooth restaurant operations

Asst Restaurant Manager - MOB - Delhi

(2023-04 - 2025-12)

• Open and close the restaurant
• Hire, train and mentor new staff members
• Schedule shifts and assign table sections to waitstaff
• Resolve customer questions and complaints professionally
• Conduct payroll activities accurately and on time
• Record all income and expenses, make sure cash registers are balanced at the end of every shift

Asst restaurant Manager - The Societe Café & Bar

(2021-02 - 2023-03)

• Open and close the restaurant
• Hire, train and mentor new staff members
• Schedule shifts and assign table sections to waitstaff
• Resolve customer questions and complaints professionally
• Conduct payroll activities accurately and on time
• Ensure the restaurant follows health and safety regulations
• Place orders for ingredients, utensils and equipment as stock is depleted or damaged

F & B Executive - AMPM Café

(2018-05 - 2020-03)

Oversaw daily operations ensuring seamless dining service. Delivered memorable guest experiences in a high-volume setup.

Captain - Made in Punjab

(2014-02 - 2017-04)

• Led service operations with attention to quality and speed
• Worked as in floor supervisor in this north Indian cuisine restaurant
• Supervise and develop productive working relationships with colleagues
• Pro-active in solving customer problems and satisfying customers in various situations

Sr. Guest Service Associate (GSA) - Barbeque Nation

(2010-05 - 2014-01)

• Worked as floor server in this multi cuisine restaurant
• Setting up buffet concept and service standards

Steward - Cambay Hotel

(2007-01 - 2010-04)

• Worked as a server in this 50-room property
• Setting up banquet hall as per event theme and service standards

B.Sc. - Tourism & Hospitality Management - Madurai Kamaraj University (2017)

Senior Secondary (10+2) - NIOS (2011)

10th - BSEB (2004)