Mohd Bilal
E-Commerce Operations Manager
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About
Results-driven E-commerce Operations professional with hands-on experience managing Amazon Seller Central (FBA & FBM) operations, product listings, inventory management, order fulfillment, and logistics coordination. Skilled in low-competition product research, product launch planning, catalog optimization, and packaging & branding coordination. Experienced in resolving customer inquiries, shipment tracking, refunds, and replacements to ensure high customer satisfaction.
Proficient in Microsoft Excel, Canva, ChatGPT, and AI-powered tools to streamline operations, create high-quality product content, and improve productivity. Strong project coordination, problem-solving, and organizational skills with the ability to manage multiple business operations efficiently.
Experience
E-Commerce Operations & Product Sourcing Manager at CROCON Technologies (2022-11 – Present)
- Managed product sourcing, supplier identification, negotiation, and vendor management.
- Amazon FBA & FBM operations, inventory planning, and order fulfillment.
- Product listing creation and optimization, including Amazon A+ Content.
- Sales analysis, competitor research, pricing strategy, and product performance monitoring.
- Conducted low-competition product hunting and market research.
- AI-powered workflow automation.
- Cross-functional coordination with manufacturers, suppliers, logistics partners, and customers.
- Packaging, branding, labeling, and shipping coordination.
- Resolved shipping issues with UPS, FedEx, and DHL.
- Customer support including tracking, delivery issues, replacements, refunds, and claims.
Education
Diploma in Computer Science: Computer and Graphics – Jamia Millia Islamia (2021)
