Mona Christy

To work in a challenging and responsible position, where my professional background can be utilized for the progress of the organization, and to update myself with the latest technologies, so as to enable myself to establish in future.

Senior Order processing Specialist – (Supply Chain) - Extreme Networks India Pvt Ltd - Chennai, India

(2012-04)

• Processing purchase orders for products and services entered by various users.
• Activating Product and Service Contracts in Salesforce (SAAS) for orders received from Oracle and dispatching welcome packages to buyers, resellers, and end-users.
• Managing emails from customers concerning contract activation, modifications, and the status of purchase orders, among other inquiries.
• Addressing emails from the internal team related to order initiation, order booking, and contract activation.
• Following up with buyers, direct end-users, and the internal team to obtain any missing information on purchase orders.
• Conducting weekly cleanups to ensure the quality of work performed.
• Submitting weekly, monthly, and quarterly reports to the team manager as required by the process.
• Processing immediate entitlement verification for buyers to facilitate RMA (Return Material Authorization) and to determine if the product is under warranty or if paid support is necessary.
• Supporting purchase orders from the AMERICAS, APAC, LATAM, and EMEA regions.
• Participating in conference calls to manage customer escalations.
• Ensuring the maintenance of 100% Metrics/SLA and achieving complete customer satisfaction.
• Sending upgraded software licenses to customers.
• Processing credit initiation and credit memos when buyers need to cancel purchase orders or make changes.
• Performing quality checks to ensure data integrity, particularly on the production side.
• Sending weekly backlog reports to Management.
• Managing the inbox where the Customer inquiry about the contract and orders

Bachelor of Engineering - computer science - SAMS engineering College Chennai (2011-04)

High School - F.E.S Matriculation Higher Secondary School (2007-03)