Karthik Keshav

Order Management professional with 5.5+ years owning sales order creation, processing, and documentation across high-volume ERP environments — from order entry and pricing validation through returns, AR credits, and inventory coordination. Cut order processing time 20%, lifted fulfillment performance 30%, and sustained 98%+ SLA and documentation accuracy across NetSuite, and ERP platforms. Track record of partnering with cross-functional stakeholders to drive process improvement, mentoring junior team members, and maintaining audit-ready documentation standards under high transaction volume.

Sales Support Representative (Order Management) at MSI Services Pvt. Ltd. (2026-01 – 2026-08)

• Managed end-to-end sales order creation and processing for 600+ monthly orders — validating customer, product, pricing, quantity, and delivery details in NetSuite — cutting order-to-fulfillment cycle time 20% by removing redundant manual touchpoints.
• Resolved order exceptions and monitored backlog against supplier commitments and delivery timelines in real time with logistics, credit, and customer service teams, lifting order fulfillment performance 30% and reducing SLA breaches on priority accounts.
• Owned end-to-end order lifecycle — entry, returns, credits, AR credit requests, and RMA validations — for 600+ monthly orders, maintaining accurate ERP records and sustaining 98% SLA compliance with zero escalations on flagged orders.
• Took ownership of customer issues end-to-end via email and chat — diagnosing root cause, presenting the right solution, and confirming resolution follow-through — sustaining high customer satisfaction without adding escalations to the team's SLA targets.

Expedite Associate (Order Management) at Mouser Electronics (2023-01 – 2025-12)

• Owned end-to-end order management for 200+ high-volume purchase and sales orders monthly — entry, validation, fulfillment, returns, credits, and customer pricing/quotation inquiries — keeping on-time delivery at 95% and full SLA compliance.
• Resolved order exceptions and expedited critical shipments across 100+ global suppliers and 3PL/carrier partners in coordination with Sales, Supply Chain, Planning, Warehouse, and Logistics teams, cutting average delivery delay 30% on time-sensitive orders.
• Managed RMA requests, credit processing, order amendments, and shipping discrepancies while maintaining full order documentation with zero compliance discrepancies across recurring audit cycles, preparing SOPs and training new team members on backorder management.

Process Associate at First American India Pvt. Ltd. (2021-01 – 2022-12)

• Reviewed title search and legal documentation at 98% accuracy across 10–15+ cases daily, ranking in the top 10% on the team quality scorecard.
• Conducted due diligence and compliance checks that cut documentation errors 95%, supporting audit-ready process standards for the team.

Bachelor of Commerce in Accounting & Finance – RBANM's First Grade College (2017 – 2020)