Visa Documentation & Processing Officer - Global education and Immigration - Indore
(2023-07)
Progressive Consultant operating under the brand name Global education and Immigration. Visa Documentation & Processing Officer handling Student Visa and Visitor Visa for UK, USA, Canada, Australia and Europe.
- Collect required documents from applicants based on visa type and destination country.
- Verify the authenticity and completeness of submitted documents (passports, photographs, bank statements, employment letters, etc.).
- Check for discrepancies or missing information and follow up with clients for corrections.
- Fill out visa application forms accurately and ensure compliance with embassy or consulate requirements.
- Translate or notarize documents when necessary.
- Schedule visa interview appointments if required.
- Submit applications and documents to relevant embassies, consulates, or visa centers.
- Track the status of applications and provide updates to clients.
- Guide clients on visa categories, eligibility criteria, and processing times.
- Provide personalized advice based on individual cases (e.g., travel history, financial background).
- Assist in preparing for visa interviews (mock interviews, FAQs, etc.).
- Maintain accurate records of all applications, correspondence, and client interactions.
Senior Back Office Operations Executive - Virtual Medico Technologies Pvt Ltd. - Indore
(2014-12 - 2023-06)
COMPREHENSIVE SPINE AND SPORTS CENTER US Non Voice Medical Process. Senior Back Office Operations Executive responsible for monitoring documents and voicemail to ensure adherence to Quality, Compliance and Customer Treatment.
- Responsible for monitoring documents, voicemail to ensure adherence to Quality, Compliance and Customer Treatment.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Sorting documents and labelling.
- Report Development- Review of Records.
- Coordinating with US staff to resolve treatment issues.
- Communicating with patients, insurance companies, medical staff and other authorization coordinators via email.
Customer Care Executive (SME) - TELEPERFORMANCE CRM SERVICES INDIA PVT. LTD - Delhi
(2009-08 - 2011-11)
Joined as a CCE for Airtel Prepaid in Delhi Circle, moved the ladder up at GPRS Help Desk as a subject matter expert.
- Customer queries in a timely and accurate way, via phone.
- Answer phone calls in a more professional manner and provide information about products and services as required by the callers.
- Maintaining good consistency in Performance ensuring quality and quantity.
- Good working experience.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
