Muffin Sharmila
TECHNICAL SUPPORT, ADMINISTRATION, CUSTOMER SUPPORT
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About
Highly motivated and dedicated professional seeking an opportunity to grow in a dynamic organization. Possess strong communication, problem-solving, and teamwork skills. Able to learn new technologies quickly and adapt to changing work environments. Committed to delivering quality work and achieving organizational goals. Looking forward to building a successful career while contributing to the company's success.
Experience
TECHNICAL SUPPORT, ADMINISTRATION, CUSTOMER SUPPORT - AL-HADEED MANUFACTURING & TRADING PVT LTD
(2016-01 - 2024-12)
Software provided technical support for GPS vehicle tracking systems. Assisted with customer support and office administration tasks.
- Provided technical support for GPS vehicle tracking systems including installation assistance and troubleshooting.
- Assisted customers with system configuration, software usage, and technical issue resolution.
- Monitored GPS tracking data and ensured accurate system functionality.
- Coordinated with field technicians to resolve installation and maintenance issues.
- Maintained customer service records and technical documentation.
- Managed office administration tasks including inventory tracking and documentation.
- Maintained company records, reports, and internal documentation using MS Office.
- Coordinated communication between departments and external clients.
- Assisted in scheduling appointments and maintaining company calendars.
Education
BBA - UNIVERSITY OF MADRAS (2017-01 - 2019-12)
DEEE - AALIM MUHAMMAD SALEGH POLYTECHNIC COLLEGE (2013-01 - 2016-12)
SSLC - LOURDES GIRL'S HR. SEC. SCHOOL (2012-01 - 2013-12)
