Muhammed Vdk
Aviation ground operations professional
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About
Aviation ground operations professional with proven experience in airport handling, passenger service, and logistics coordination, delivering safe, efficient, and customer-focused operations in fast-paced environments. Skilled in check-in procedures, baggage handling, and airline coordination, with strong compliance knowledge, communication abilities, and commitment to enhancing passenger experience and operational efficiency.
Experience
Ground Staff - Cochin International Airport - Kerala
(2024-02 - 2025-12)
- Executed passenger check-in, boarding coordination, and departure procedures while ensuring strict adherence to airline policies, safety regulations, and operational timelines within a high-volume international airport environment.
- Coordinated baggage handling processes, ensuring accurate tagging, sorting, and timely transfer while minimizing mishandling incidents and maintaining compliance with aviation safety and security standards.
- Collaborated with airline teams, security personnel, and ground operations staff to streamline workflows, reduce turnaround times, and enhance overall airport operational efficiency during peak travel periods.
- Assisted passengers with inquiries, special service requests, and travel documentation, delivering professional customer service while maintaining a calm and efficient approach in high-pressure situations.
Customer Service Associate - Reliance Industries - Kerala
(2022-01 - 2023-11)
- Delivered high-quality customer service by addressing inquiries, resolving complaints efficiently, and ensuring a positive customer experience aligned with company service standards and operational policies.
- Managed daily customer interactions, maintained accurate records, and ensured proper documentation of transactions to support smooth business operations and effective service delivery.
- Coordinated with internal departments to resolve service issues promptly, improving customer satisfaction and maintaining consistent communication across teams for efficient problem resolution.
- Assisted in sales support activities, including product guidance and service recommendations, contributing to improved customer engagement and achieving departmental performance targets.
Education
Bachelor of Business Administration - BBA - Swami Vivekananda University (2026)
Diploma in Airport & Airline Management - Airport & Airline Management (2023)
Higher Secondary Education - Kerala Board (2020)
SSLC - Kerala Board (2017)
