Mukul Jaiswal
Control tower as support of customer
Hire this person
Send a job offer directly to this candidate
About
I seek challenging opportunities where I can fully use my skills for the success of the organization.
Experience
Control tower as support of customer - Mojocare.com
(2023-05 - 2023-06)
Handled customer support operations through calls, emails, and chat regarding product delivery updates, order status, and product availability. Coordinated with customers and internal teams to provide accurate information about shipment schedules, delivery timelines, and stock availability to ensure smooth and timely package delivery.
Customer support executive - Brand studio lifestyle pvt ltd
(2023-07 - 2023-07)
Handled customer queries through both voice and non-voice processes.
- Email/chat Social media and calls
- customer complaints, refund requests, product returns, and product mismatch issues through calls, emails, and chat support. Assisted customers by understanding their concerns, verifying order details, and providing appropriate solutions according to company policies. Coordinated with internal departments to process return pickups, refunds, replacements, and complaint resolutions efficiently.
Education
PUC - Commerce college Silapathar (2016)
B.A. - Dibrugarh University (2019)
