Rajesh G

Detail-oriented customer support professional with 2+ years of experience in customer service, billing operations, invoicing, query handling, complaint resolution, and back-office support. Skilled in handling domestic and international customer interactions through voice, chat, and email while ensuring customer satisfaction and SLA compliance. Experienced in ERP systems, billing processes, and Advanced Excel reporting.

Customer Support - Billing & Operations - Titan Company Limited

(2023-06 - 2025-08)

• Handled domestic and international customer support through voice calls, chats, and email processes.
• Responded to customer queries related to products, services, billing, payments, and account statements.
• Resolved customer complaints and escalations with professional communication and timely follow-up.
• Prepared, validated, and processed customer invoices through Oracle ERP and billing portals.
• Managed 50 - 70 customer queries daily via chat and email support.
• Maintained accurate customer records and updated cases in CRM/internal systems.
• Coordinated with internal teams for issue resolution, approvals, and collections support.
• Performed daily, weekly, and monthly reconciliations for billing discrepancies.
• Prepared MIS reports, dashboards, and trackers using Advanced Excel.
• Ensured quality standards, SOP adherence, and SLA targets in all customer interactions.
• Ensured all open tickets were tracked, updated, and closed within timelines.

Credit Officer - Nivara Home Finance

(2022-12 - 2023-04)

• Assisted customers with loan application status, repayment details, and documentation support.
• Resolved complaints and provided regular follow-up updates to customers.
• Guided customers on eligibility criteria, required documents, and process timelines.
• Reviewed income proofs, bank statements, and KYC documents for verification.
• Assisted in customer due diligence (CDD) and background verification processes.
• Coordinated with operations and compliance teams for approvals and process completion.
• Maintained customer records and updated case details in internal systems.
• Prepared reports, trackers, and invoicing support documentation.
• Supported audits, documentation checks, and regulatory compliance activities.

BACHELOR OF COMMERCE - THIRUVALLUVAR UNIVERSITY (2019 - 2022)