Mumtaj Ahmad

To be associated with a progressive organization that gives me scope to excel my skills and knowledge in accordance with latest trends and be a part of team that dynamically works towards the growth of the organization and gains satisfaction thereof.

Operation Head - Axis Bank Ltd

Responsible for the day to day operations of a branch, including ensuring that it meets performance goals, adheres to regulations, and provides excellent customer services.

Senior Officer (Branch Operation Manager, Personal Banking & operation) - Esaf Small Finance Bank

(2019-12 - 2022-05)

• Achievement of monthly CASA targets
• Achievement of monthly General Insurance Targets
• Achievement monthly LI targets
• Achievement of MF business
• Cross sell all third party products of the Bank
• Achievement of FD and RD targets
• Achievement of SIP targets
• Monitoring all parameters of service quality
• Ensuring least TAT delays
• Handling referrals effectively

Junior Officer (Teller, Personal Banking and operation) - Lakshmi Vilas Bank Ltd

(2018-10 - 2019-11)

• Monitoring Audit / compliance of the branch
• Handling cash transaction with accuracy and error free
• Handling Non-Cash transactions like NEFT, RTGS, DD/MC, Fund transfer etc.
• Handling cheques and timely checking of cheque drop box for outward clearing
• Vault custodian
• Timely opening and closing of teller batch
• Handling Tatkal kit effectively
• Completion of customers instruction within TAT
• Monitoring high transacting Account and controlling it if not in line with the profile
• Customer service to ensure walk in customers issues
• Selling of Investment products like Mutual Fund, Insurance & Current account & Saving account
• Managing Operations like A/c opening, Fixed Deposit, and Forex etc.
• Handle all Deliverables Register
• Pin Custodian
• Various report Generation & filing
• Enhance the value of existing accounts of Current account & saving account customers
• Generate business and cross sell all products and services of the Bank
• Responsible for cash and customer transactions
• Cash Receipts, Deposits & Payments
• Cash balancing
• Handling Non-Cash transactions like NEFT, RTGS, DD/MC/TC, Fund transfer etc.
• Register updation on EOD Cash position, Instruments Issued etc.
• Monitoring TOD accounts
• FD booking with zero error
• Lobby management

Assistant Manager - Hdfc Bank Ltd

(2014-10 - 2017-08)

Sales profile

• Opening of current account and saving account
• Responsible for acquisition through direct sales to walk-in as well as referrals from walk-in customers
• Cross Selling to existing clients with numerous offers like MF, INSURANCE, Forex, FD, SHARES
• Review daily accounts opened, report and update SS cards with account number
• Branch administration, reduction in account attrition & closures
• Deepening of relationship with existing customers who walk-in, through cross sell of all products and services

Bachelor - Computer Application - Nips School Of Management, P.t.u University

10+2 - C.n.d College, P.S.E Board

Matriculation - Carmel Convent School, New Delhi Board