Nagarjuna Reddy

Pega Certified Senior System Architect (CSSA) with 4.5 years of experience in designing, developing, enhancing and supporting enterprise Pega applications across Banking, Healthcare and Product Support domains. Experienced in Business Process Management (BPM), Data Pages, Data Transforms, Activities, Decision Tables, Report Definitions, REST integrations, OAuth 2.0, Queue Processors, Job Schedulers, Deployment Manager and Branch Merging. Strong background in production support, root cause analysis, Agile Scrum delivery and building maintainable applications.

Pega Developer - Infosys Ltd (2024-06 - 2025-04) Client: Mondelez - Worked on Data Pages, Data Transforms, Activities, Report Definitions and Repository APIs.

• Supported Connect-FTP integrations and production issue resolution.
• Performed unit testing and collaborated during SIT and UAT.
• Worked with cross-functional teams to deliver application enhancements. Pega Developer - Carelon Global Solutions (2023-04 - 2024-05) Client: Anthem - Developed reusable business rules using Data Pages, Data Transforms, Decision Tables and Report Definitions.
• Resolved REST integration, Email Listener and Job Scheduler issues.
• Performed unit testing and debugging using Clipboard, Tracer and Live UI.
• Prepared technical documentation and participated in Agile ceremonies. Pega Developer - Aaseya IT Services (2021-02 - 2023-04) Client: Pega Systems - Investigated complex production issues reported by enterprise customers.
• Performed root cause analysis for REST services, Email Listeners and OAuth 2.0.
• Analyzed performance issues and recommended corrective actions.
• Created technical documentation, workarounds and knowledge articles.
• Implemented Activities and Job Schedulers while supporting global client issues.

B.Tech - ECE - KL University

Intermediate - MPC - Narayana Junior College, India

SSC - Nellore’s Ravindra Bharathi School, India