Nishank Singh

MCA (Master of Computer Applications) graduate and Certified Pega System Architect (CSA) with a strong foundation in computer science and software development. Proficient in Pega PRPC, case management, business process design, and database management. Skilled in designing, developing, and implementing scalable Pega applications aligned with business requirements.

Demonstrates strong analytical, problem-solving, and communication skills with the ability to work effectively both independently and within team.

PEGA Developer - Cognizant

(2024-01)

• Built an AI-assisted helpdesk request lodger enabling seamless automation of ticket creation.
• Utilized GenAI Connect for intelligent request classification and automated routing, reducing manual effort and improving response times.
• Leveraged GenAI Connect to interpret user queries contextually, ensuring accurate ticket categorization and efficient resolution workflows.
• Developed a Stop Credit Payment application in PEGA to manage customer dispute cases related to credit transactions.
• Implemented validations, Data Transforms, Sections, SLAs, routing, process flows, and Report Definitions to support end-to-end case management.
• Designed approval workflow enabling managers to review disputes and approve or reject requests based on transaction amount.

Intern Java Developer - Cognizant

(2023-12 - 2024-05)

• Developed an Online Shopping Website using Java, Spring Boot, SQL, HTML, CSS, and Bootstrap.
• Designed admin functionality to add and manage products, including product listing and deletion features.
• Implemented user module enabling customers to browse products and place orders.

Master of Computer Application - Computer Applications - Aligarh Muslim University (2021 - 2023)

Bachelor of Statistics - Statistics - Aligarh Muslim University (2018 - 2021)