Shraddha Dudhe

IT professional with 8 years of industry experience, including 4 years in Pega development in Pega development, HRSD implementations, integrations, and production support. Strong expertise in Pega Infinity 8.x, case lifecycle design, SLA and urgency management, and REST API integrations with SAP SuccessFactors EC and UKG. Experienced in cloud migrations, issue resolution, and delivering enterprise-grade solutions in Agile environments.

PEGA Developer | Senior Software Engineer - John Deere - Pune, Maharashtra

(2025-09 - 2026-06)

HR Assist Ticketing Portal | Technologies: PEGA 8.8.5, SAP SuccessFactors EC, REST APIs

• Developed reports, report definitions, and optimized application performance through efficient rule design, debugging, and data handling techniques.
• Participated in requirement analysis, code reviews, deployment activities, and collaborated with cross-functional teams in Agile/Scrum environments to deliver enhancements and production fixes.
• Supported Pega version upgrade (8.8.2 → 8.8.5) and Pega Cloud migration activities including validation and post-migration support.
• Handled end-to-end incident lifecycle, provided L2/L3 production support including analysis, resolution, validation, and closure by 80%.
• Designed and implemented 20+ PRPC UI components and 50+ properties for scalable case management solutions.
• Debugged performance bottlenecks using Tracer, Clipboard, Logs and Live UI, optimizing application speed by 30% and supporting systems with 99.9% uptime.
• Improved P3 incident MTTR by approximately 70% compared to FY24, zero P1/P2 incidents.
• Implemented and maintained REST integrations using Connect REST, Data Pages, and authentication mechanisms to enable seamless communication with external systems SAP SuccessFactors EC.
• Designed and developed case types, flows, data pages, decision rules, and reusable components to deliver scalable business solutions.

PEGA Developer - Ultimate Kronos Group

HRSD | Technologies: AWS EC2/S3, UKG

• Supported document digitization and migration initiatives within UKG.
• Supported large-scale document processing and migration across regions including US and India, ensuring data accuracy and compliance.
• Worked with fragments, tokens, and reusable document components to enable automated document creation.
• Executed AWS EC2 migration scripts to transfer files from SharePoint to Amazon S3 for UKG profiles.
• Supported integration issues related to UKG data sync, email sync, termination events, and inbox issues.

PEGA Developer | IT Analyst - TATA CONSULTANCY SERVICES - Pune, Maharashtra

(2021-06 - 2025-09)

• Cigna Client Onboarding & PEGA Implementation | Technologies: PEGA 8.23: Developed Pega PRPC workflows for claims processing and member onboarding cases.
• Worked on case types, stages, sub-processes, and flow actions to manage healthcare workflows.
• Integrated with external systems via REST and SOAP connectors for claim processes and policy data exchange.
• Created Report Definitions and sub-reports for claims dashboard.
• Used Activities, Data Transforms, and Declare Expressions, Data Pages for business logic implementation.
• Debugged issues using Tracer, Clipboard, and log analysis during UAT and production support.
• Participated in Agile ceremonies like sprint planning, grooming, and daily stand-ups.
• Collaborated with business analysts and developers to refine and validate complex use cases.
• Child Support Case Management Optimization | Technologies: PEGA 8.6: Developed and deployed 10+ UI enhancements in PEGA based on detailed functional specs.
• Integrated front end changes with back-end logic, ensuring seamless data flows across 15 screens.
• Designed and developed responsive UI screens using Dynamic Layouts, Sections, and Harnesses.
• Created user centric interfaces for claims intake, member enrolment, and policy management modules.
• Followed Pega guardrails and participated in code reviews to ensure best practices and rule reusability.
• Royal Mail Group High-Volume Scan Processing & Reporting | Technologies: SQL, SQL Server, SSDT, SSRS: Built and optimized 30+ stored procedures to support 2 million+ scans/hour, improving query performance by 30%.
• Designed and delivered 50+ SSRS reports for operational and executive dashboards.
• Led data migration of 100 GB+ legacy records into new schemas, with zero data loss.
• Involved in data migration activities, Performance tuning includes query tuning.
• Look after release and deployment part.

Software Developer - TRUST SYSTEMS & SOFTWARES PVT. LTD. - Nagpur, Maharashtra

(2018-02 - 2021-06)

Trust Bank Core Banking System – Browser based solution handling core banking, e-banking, alerts and reporting for mid- to large sized banks | Technologies: ASP.Net 4.5, VB.Net, Visual Studio 2015, JavaScript, HTML, CSS, Microsoft SQL Server 2012/2018

• Developed 50+ ASP.Net Web Forms (VB.Net, JavaScript, HTML/CSS) to support daily banking transactions and customer portals.
• Authored and optimized 100+ T-SQL stored procedures on SQL Server 2012/2018, improving data-retrieval performance by 30%.
• Resolved 200+ production support tickets with an average turnaround time of 2 hours, ensuring 99.5% application uptime.
• Executed functional testing and coordinated UAT for 20+ modules, driving a 95% first-pass acceptance rate.
• Designed and delivered 30+ Crystal Reports (push/pull) via stored procedures, cutting manual report preparation time by 40%.

B.E. - Computer Science & Engineering - SRM College of Engineering, Nagpur, Maharashtra (2012 - 2016)