Implementation Engineer
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Application Support / Implementation Engineer with 1.3 years of experience in software implementation,
configuration, and support. Skilled in troubleshooting APIs, executing SQL queries, and managing client issues to ensure smooth operations. Strong communicator experienced in working with cross-functional teams to achieve high customer satisfaction and zero-downtime deployments.
Implemented and supported Hospital Management Software modules across departments (OP/IP, Lab,
Pharmacy, etc.)
Configured applications and ensured seamless functionality based on hospital workflows
Utilized SQL for troubleshooting, data validation, and performance monitoring
Assisted clients with issue resolution, achieving 90% first-level closure rate
Collaborated with clients to gather requirements, deliver demos, and perform go-lives
Created user manuals, conducted end-user training, and maintained documentation
Worked with JSON and REST APIs for data integration and configuration
CGPA:7.7
