Project Manager – Deputed - Manorama Info solutions - Dominica
(2025-03)
- Conduct requirement gathering sessions with Ministry of Health officials, hospital departments, pharmacy, laboratory, radiology, finance, and IT teams.
- Analyze AS-IS workflows and design TO-BE healthcare processes aligned with digital healthcare standards.
- PrepareBRD, FRS, user stories, SOPs, workflows, and functional documentation.
- Configure HMIS modules including OPD, IPD, ER, Billing, Pharmacy, Inventory, HR, MRD, ADT, LIS, and RIS.
- Coordinate with development teams for healthcare workflow enhancements and system customization.
- Manage stakeholder communication between hospitals, government authorities, vendors, and technical teams.
- Prepare UAT scenarios, test cases, and validation workflows for end-to-end implementation testing.
- Lead training sessions, user onboarding, and change management activities across departments.
- Support healthcare data migration, data validation, reconciliation, and coding standard alignment (ICD-10, CPT, LOINC, SNOMED).
Senior Implementation Engineer Deputed - Micropro Software Solutions - United Arab Emirates
(2021-09 - 2024-11)
- Managed end-to-end HMIS implementation and deployment projects across healthcare Facilities in UAE.
- Implemented integrations withLIS, PACS, biometric systems, token management systems, Mobile applications, and healthcare portals.
- Worked on healthcare interoperability integrations including NABIDH, RIAYATI, And MALAFFI.
- Coordinated with cross-functionalteams toanalyze client requirements and deliver customized Healthcare solutions.
- Conducted functional testing, troubleshooting, and issue resolution during implementation phases.
- Delivered user training, operationalsupport, and post-go-live assistance to healthcare staff And administrators.
- Prepared implementation documentation, user manuals, and operational workflows.
- Successfully contributed to implementation and support activities across 15+ healthcare facilities.
- Served as Support Coordinator for multiple hospitals andmedical centers.
Implementation & Support Engineer - Medicare Systems Mumbai - Karbala, Najaf – IRAQ; Kathmandu – NEPAL
(2018-01 - 2019-12)
- Implemented Hospital Management Information Systems (HMIS) across healthcare Organizations in Iraq and Nepal.
- Coordinated with vendors and technical teams for healthcare software Deployment and integrations.
- Assisted in configuring healthcare workflows, operational modules, And user access management.
- Conducted user training sessions and provided post-implementation Support to hospital staff.
- Resolved technical and functional issues to maintain operational continuity and system uptime.
- Supported system enhancement activities based on client feedback and Operational requirements.
Software Support | ERP software - Medicare Systems Mumbai
(2015-01 - 2017-12)
- Supported healthcareERP and HIMS implementation activities for hospitals and healthcare clients.
- Assisted in requirement analysis, systemconfiguration, user support, and Troubleshooting activities.
- Conducted end-user training and provided operationalsupport during Implementation and post-go-live phases.
- Worked closely with healthcare professionals and IT teams to optimize Workflows and system usability.
