Naishadhkumar Jani
Service Delivery Manager – Administration
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About
Administration & Operations Manager with 13+ years of experience driving office administration, facility operations, vendor management, audits, compliance, and process optimization. I am skilled in leading teams, improving operational efficiency, and supporting global corporate environments.
Experience
Service Delivery Manager – Administration at CitiusTech (2025-02 – Present)
- Supervise daily administrative operations, office management, and compliance.
- Develop and implement policies, SOPs, and administrative systems.
- Lead and mentor administrative staff; manage training programs.
- Manage budgeting, procurement, vendor management, and resource planning.
- Ensure documentation accuracy and compliance with data privacy standards.
- Collaborate with leadership for planning and organizational alignment.
- Oversee audits, risk, and health & safety compliance.
- Manage stakeholder communication and prepare management reports.
Office Administration & Operations Manager at Capgemini (2012-12 – 2024-12)
- Led office administration operations ensuring workflow continuity and compliance.
- Managed facilities, housekeeping, seating allocation, and vendor coordination.
- Oversaw procurement, asset tracking, inventory control, and contract evaluations.
- Streamlined administrative processes to improve operational efficiency.
- Coordinated travel, meetings, executive support, and engagement activities.
- Ensured SLA compliance, audits, and governance standards.
- Supported onboarding/offboarding and access management.
- Prepared dashboards, reports, budget summaries, and performance metrics.
- Managed support tickets and ensured timely resolution.
Freelance IT Support (2008-06 – 2012-10)
Responsible for the installation and troubleshooting of software and operating systems.
- Efficiently applied patches of OS.
- Handled antivirus activities such as checking virus infected PCs and updating Latest Antivirus.
- Successfully resolved issues related to LAN.
- Handled issues related to Outlook and other applications.
- Provided proper installation, integration, and initial operation of the desktop environment to support the business unit's needs.
- Troubleshooted problems pertaining to performance tuning, network administration, application conflicts and System Bugs.
Education
Post Graduate Diploma in Business Management – NMIMS (2015 – 2017)
Bachelor of Engineering – University of Pune (2001 – 2008)
