Narayana Naidu

CSM-certified Agile professional and Project Manager with 3+ years of experience coordinating cross-functional program delivery, managing stakeholder communication, SLA governance, and KPI tracking at NxtWave Institute of Advanced Technology. Solid hands-on understanding of Scrum ceremonies through active daily standup participation and operational delivery cycles. Seeking to grow into a dedicated Scrum Master or Agile Coordinator role, with a career path toward Project Manager and Product Owner.

Project Manager – Training & Operations | NxtWave Institute of Advanced TechnologyDec 2025 – Present

• Led program operations for the SDFT (Software Development Faculty Trainee) program — coordinating timelines, resources, and deliverables across academic, recruitment, and leadership teams
• Participated in daily standups to track progress, capture action items, flag risks, and ensure accountability across teams
• Maintained RAID logs and tracked program KPIs, ensuring 100% SLA adherence across all operational milestones
• Standardized SOPs and workflow documentation, reducing manual coordination effort and improving visibility for senior leadership
• Proactively resolved cross-functional bottlenecks through structured escalation and clear stakeholder communication

• Conducted 300+ structured candidate screenings and technical evaluations; managed full recruitment pipeline in ClickUp
• Coordinated end-to-end interview scheduling across multiple stakeholders — zero scheduling conflicts or missed follow-ups
• Managed onboarding workflows and assessment documentation with structured reporting to leadership
• Collaborated with hiring managers to define evaluation criteria and continuously improve the selection process

• Resolved 20,000+ learner support tickets in Freshdesk across HTML, CSS, Bootstrap, JavaScript, and React — maintaining strict SLA adherence and accurate categorization throughout
• Monitored ticket workflows and resolution timelines daily; identified recurring issue patterns and escalated to team leads for process improvement
• Developed structured FAQ documentation that significantly reduced repetitive ticket volume and improved first-level resolution rate
• Collaborated with product and content teams on learning portal enhancements based on support data and learner feedback

• Led program operations for the SDFT (Software Development Faculty Trainee) program — coordinating timelines, resources, and deliverables across academic, recruitment, and leadership teams
• Participated in daily standups to track progress, capture action items, flag risks, and ensure accountability across teams
• Maintained RAID logs and tracked program KPIs, ensuring 100% SLA adherence across all operational milestones
• Standardized SOPs and workflow documentation, reducing manual coordination effort and improving visibility for senior leadership
• Proactively resolved cross-functional bottlenecks through structured escalation and clear stakeholder communication