Narinder Singh

Experienced and results-driven Retail Store Manager with a proven track record of increasing sales and profitability. Skilled in developing and implementing strategies to drive business growth, improve customer satisfaction, and enhance operational efficiency. Adept at leading teams towards achieving company objectives and delivering exceptional customer service.

Strong leadership, communication, and problem-solving abilities. Eager to leverage my skills and experience to contribute to the success of a dynamic retail organization.

Store Manager at KAMA Ayurveda (2024-12 – 2026-01)

• Driving sales performance by motivating staff to meet and exceed KPIs, ensuring alignment with overall business targets.
• Overseeing backend operations, including billing, stock inward/outward, stock inter-branch transfer, preparing & redeeming credit notes etc.
• Preparing and maintaining comprehensive reports and planning documents such as daily briefing sheets, day closure reports, sales reports, work rosters, store sales projections, stock/tester order sheets.
• Managing customer service excellence by handling product exchanges, resolving queries, and ensuring premium-level client satisfaction in line with luxury retail standards.
• Executing visual merchandising initiatives in accordance with brand planograms and company guidelines, enhancing in-store aesthetics and customer experience.
• Delivering skincare training for existing staff and new hires to ensure service excellence and product knowledge consistency.

Sr. Fashion Consultant at Corneliani (2022-09 – 2023-10)

• Drove business growth by executing strategic client follow-ups and ensuring optimal inventory levels to meet customer demand.
• Delivered personalized Made-to-Measure (MTM) services and brand-aligned presentations, significantly enhancing the client’s experience and driving loyalty.
• Spearheaded home shopping initiatives across India, leveraging advanced CRM tools to track client preferences and boost engagement.
• Oversaw visual merchandising in line with brand standards, while actively managing stock levels and tracking petty cash for daily operations.
• Ensured smooth store operations by executing opening and closing procedures with precision and adherence to company protocols.

Sr. Customer Service Executive at Designer Shoe Warehouse (USA) (2020-06 – 2022-08)

• Provided detailed and accurate information to customers regarding product features, services, promotions, and store policies.
• Handled customer complaints related to delayed deliveries, damaged products, loyalty point discrepancies, and payment issues ensuring timely and satisfactory resolutions.
• Processed customer orders and returns efficiently, maintaining a smooth post-sale experience and reinforcing brand trust.

Assistant Store Manager at Clinique (2016-11 – 2020-04)

• Consistently, generated strong sales performance by motivating and guiding staff to achieve KPIs and exceeding store targets.
• Managed backend operations including billing, generating credit notes, Returnable/Non-Returnable Gate Passes (RGP/NRGP), Merchandise Exchange Passes (MEP), and maintaining inventory through the PICS system.
• Prepared and maintained operational documents such as morning briefing sheets, day closure reports, weekly/monthly sales reports, quarterly work rosters, action plans, gratis orders, stock/tester orders, and category-wise sales contribution reports.
• Resolved customer queries efficiently, including handling product exchanges and ensuring high standards of customer satisfaction.
• Executed visual merchandising in accordance with planograms and luxury brand guidelines, maintaining brand aesthetics and consistency.
• Conducted in-store training sessions on HR policies, product knowledge (make-up & skincare), and grooming standards for both existing staff and new joiners.

Store Supervisor at Sephora (2013-04 – 2016-11)

• Advising and selling right products to customers according to their skin concern.
• Doing Makeovers that suits best to customers’ skin tone and type.
• Generating sales from staff and motivating them to achieve good sales figures.
• Doing backend processes like Billing, generating credit notes, stock inward & outward etc.
• Handling exchange customers.
• Visual Merchandising according to planogram and company standards.
• Providing makeup & skincare training to Beauty Advisors and new joiners.
• Acquainted with the process of Store audits.

Jr. Territory Sales Supervisor at Sun Control and Décor CC (2008-06 – 2012-09)

• Consulted with clients on various window film solutions based on their specific needs for UV protection, heat rejection, and privacy.
• Handled customer inquiries and escalated complaints regarding tint quality or legal compliance.
• Explained product features, tinting options, pricing, and benefits to clients
• Managed daily store operations, including opening/closing procedures, cash reconciliation, and inventory tracking of high-value film stocks.

Online Certificate in Introduction to Operations Management – The Open University, UK (2023)

Certificate in Retail Management – University of Witwatersrand, Republic of South Africa (2012)

Advanced diploma in Multimedia and 3d Animation – Maya Academy of Advanced Cinematics (2005 – 2008)

Senior Secondary – C.B.S.E. (2005)