Service ,Post Sales
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Currently Handling the Life and Renewal business of two locations of Policy Issuance alongwith the grievance department.
Ensures high level of Internal customer orientation, proactive approach on meeting the SLA.
Leading, managing and developing the department to ensure it achieves the highest possible standards of excellence in all its line of business.
Observing, analyzing, and offering suggestions on current operations and in the quality of the business and Introducing the strategies for Improving the business.
Process Improvement – Observing the loops to improve the Issuance process and sales support.
Develop best practices to achieve maximum customer satisfaction by getting their Issues resolved.
Closing the IRDAI observation related the grievance management.
Address employee grievances and build positive working environment for employees.
Promoted the automation to control the manual errors by designing various system like monthly Spot Incentive system, IRDAI complaints system.
Currently Handling the Life and Renewal business of two locations of Policy Issuance alongwith the grievance department.
Ensures high level of Internal customer orientation, proactive approach on meeting the SLA.
Leading, managing and developing the department to ensure it achieves the highest possible standards of excellence in all its line of business.
Observing, analyzing, and offering suggestions on current operations and in the quality of the business and Introducing the strategies for Improving the business.
Process Improvement – Observing the loops to improve the Issuance process and sales support.
Develop best practices to achieve maximum customer satisfaction by getting their Issues resolved.
Closing the IRDAI observation related the grievance management.
Address employee grievances and build positive working environment for employees.
Promoted the automation to control the manual errors by designing various system like monthly Spot Incentive system, IRDAI complaints system.
